Associate Residuals Account Manager
At Entertainment Partners and Central Casting, we are committed to creating an environment where every employee is seen, where ideas, thoughts and perspectives are shared openly, and where fearless innovation is encouraged. Weaving diversity, equity, and inclusion into who we are will drive our competitiveness by encouraging creativity and enhanced decision making.
We help to power Oscar-winning films, Emmy-winning shows, and Clio-winning commercials. Feel the satisfaction of doing work that directly impacts the most exciting industry in the world. EP is poised to redefine and evolve the back-office processes of the entertainment community with security at the core of what we do.
Are you looking for the next opportunity to revolutionize an industry? If so....
We are looking for a motivated Associate Residuals Account Manager that would be responsible for providing personalized client service by building client relationships, while monitoring and anticipating client processing needs through to final project completion. The Associate Account Manager would be responsible for performing these tasks with a high level of work performance, reliability, and efficiency in accordance with EP policies, procedures, and standards.
KEY RESPONSIBILITIES
- Build strong client relationships and provide personalized client service for all Residuals processing needs.
- Execute client submission requests for set ups and payments in a timely and accurate manner including monitoring and tracking progress to completion.
- Collaborate with the processing teams by being the liaison between those teams and the client to ensure inquiries, concerns and requests are resolved in a timely manner.
- Maintain basic working knowledge of EP Residuals systems, software platforms and reports.
- Maintain professional level of written/verbal communication with clients and internal departments.
- Perform other duties as assigned.
- Maintain high degree of confidentiality of client information, data provided by client and all EP proprietary information such as internal residual processes, computer programs and databases.
- Support, promote and execute expectations developed by COE leadership.
- Additional duties as assigned.
- Ability to work OT if required.
JOB REQUIRMENTS / QUALIFICATIONS NEEDED
- Bachelor’s Degree or industry/job experience equivalent.
- Strong communication skills and possess client facing acumen.
- Aptitude to efficiently learn new programs and residuals workflow platforms.
- Strong attention to detail to handle the various processing documents required to create workflow processing requests.
- Strong time management skills to handle the various priority levels required across client pool.
- Strong active listening skills to ensure the needs of client are captured to ensure final resolution is met.
- High aptitude to multitask, prioritize tasks and embody a high sense of organization skills.
- Strong team player with ability to listen and collaborate in a cross-functional environment
Other benefits and perks included are:
- Health, Dental, and Vision options
- 401(k) retirement savings plan and company match
- Paid holidays, vacation time, and sick time
- Participation in company equity plans
- Employee Assistance Program, mental health and wellness programs
- Training and development
- Possibility of hybrid/flexible/schedules
- Annual bonus and merit reviews
The hourly range for this position is $24.47 to 28.17 and will be commensurate with experience related to the position.
Entertainment Partners seeks to employ the most qualified individuals from the available workforce and to provide equal employment opportunity for all persons. Our policy prohibits unlawful discrimination based on race, color, religion, religious creed, sex, gender identity/expression, age, pregnancy, citizenship status, marital status, national origin or ancestry, physical or mental disability (whether perceived or actual), medical condition (cancer-related or genetic characteristics-related), sexual orientation, veteran status, medical/family care leave status or any other consideration made unlawful by applicable federal, state, or local laws. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Equal opportunity extends to all aspects of the employment relationship, including recruiting, hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment