Director of Enterprise Applications

Work Hours:  Monday – Friday, 8:00 A.M. – 4:30 P.M. (EST)
*Hours may vary due to work assignments, or projects.*

Work Location: The Edney Innovation Center
1100 Market Street
Chattanooga, TN 37402

FLSA Status:  This is an Exempt position.
Salary:  GS.16 $84,982 -$102,668

Department:  Technology Services

CLASSIFICATION SUMMARY:  

Incumbent will lead the management, development, and support of its core enterprise application portfolio. Reporting to the Chief Information Officer, this role will be instrumental in ensuring the City's critical business functions are supported by efficient, secure, and citizen-centric technology solutions. The Director will lead a team of application professionals and collaborate closely with various City departments to understand their operational needs and translate them into effective technology strategies. This position offers a unique opportunity to leverage your expertise to contribute directly to the efficiency and effectiveness of local government services in our innovative city.

SERIES LEVEL:

The Director Enterprise Applications is a stand-alone position.

ESSENTIAL FUNCTIONS:

(The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.)

Supervises staff to include prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment and making hiring, termination and disciplinary recommendations.

Develops and executes a strategic roadmap for the City's enterprise applications, aligning with the City's overall strategic goals, the IT strategic plan, and the unique needs of various departments (e.g., Finance, Human Resources, Public Works, Parks & Recreation, Police, Fire).

Oversees the lifecycle of the City's enterprise applications, including the ERP system. Conducts planning, budgeting, vendor management, implementation, upgrades, maintenance, and potential consolidation or replacement within this portfolio.

Oversees the management of the City’s Enterprise Application environment, ensuring the portfolio is optimized, leveraged, and strategically evolved to meet current and future City requirements. Identifies opportunities for system modernization, integration, automation and rationalization. Provides the capability, systems, and team to deliver high-quality, responsive SME and general user support on day-to-day uses for key enterprise applications. 

Partners with department heads and key stakeholders across the City to understand their business processes, challenges, and technology requirements. Facilitates communication and ensures alignment on application solutions.

Develops productive relationships with department heads and other leaders across the City to listen, learn, and to influence how the City’s enterprise application portfolio can be leveraged and can enable new sources of value. Conducts regular surveys of stakeholders’ satisfaction with applications, publish the results and, where necessary, implement action plans to improve satisfaction.

Directs the implementation of new enterprise applications and enhancements to existing systems, ensuring projects are delivered on time, within budget, and meet the specific needs of the City. Utilizes appropriate project management methodologies. Evaluates new application capabilities and recommends those for consideration to the CIO. Works with the CIO, department heads, and other leaders for consideration. 

Works with the Infrastructure, Security, and Camera Operations team to ensure seamless integration between various enterprise applications and other city systems. Understands and addresses master data management, data security, and data integrity considerations. Collaborates with other DTS divisions to deliver outcomes. 

Ensures the security, reliability, and compliance of all enterprise applications, adhering to City IT security policies, relevant state and federal regulations, and best practices for data privacy. Safeguards the reliability, availability and performance of the City’s Enterprise Application environment. Implements best practices for application life cycle management, including development, deployment, maintenance and support. Uses access controls aligned with city policies, intrusion detection systems and vulnerability management practices relevant to local government threats. Maintains compliance with city security policies and relevant cybersecurity frameworks, including those specific to Tennessee. Collaborates with other DTS divisions as required and needed to accomplish these outcomes. 

Directs the relationship with the City’s enterprise application and related managed services providers to ensure delivery against key commitments and that service level agreements (SLAs) are met. Establishes regular engagement methods and meetings. Creates measures of success for those providers and assess progress against KPIs. Discusses those with providers and shares those with the CIO and others as appropriate. 

Develops and oversees a change management strategy and policy for process improvements, patch management, upgrade management, and solution changes across the enterprise application portfolio. Ensures team members, Managed Services providers, and others communicate planned environment maintenance schedules, refresh schedules, and outages. 

Establishes key performance indicators (KPIs) to monitor the health, performance, and capacity of the City’s enterprise applications. Implements proactive measures to optimize system performance, uptime, and resource utilization. Communicates key metrics to CIO, team members, key stakeholders and others regularly. Uses metrics for action insights that enable proactive operation and continuous improvement of the enterprise application portfolio.

Determines and aligns segregation of duties and responsibilities with security profiles. Assigns reporting and custom reporting responsibilities to team members. Communicates with SME’s/stakeholders to understand reporting requirements and responds quickly and with high quality. 

Establish policies and procedures for application governance. Enforces these policies. Follows data governance best practices and relevant legal and regulatory requirements specific to the city and state. Collaborates with other DTS divisions and departments to accomplish these outcomes. 

Oversees periodic audits of the enterprise application environment. Ensures compliance with Safeguarding Member Information Standards and Procedures and City policies to guard against unauthorized users and to prevent the introduction of any undesirable or destructive software into the system infrastructure, or extraction of data out of the system.

Ensures team members develop and maintain comprehensive documentation for relevant enterprise applications, includes roles and responsibilities, configuration, procedures, and so on.

Plans for and develops disaster recovery and business continuity plans tailored to the City’s environment, considering local and regional risks and constraints. 

Oversees, leads and manages complex enterprise application rm projects, including system upgrades, migrations, new deployments and expansions to support city initiatives and security enhancements. Adheres to department and city procurement processes, timelines, budgets, and quality standards. Utilizes formal project management methodologies.

Conducts and oversees research for key strategic enterprise applications. Creates proposals and project plans for future capabilities and possible implementation. Engages team members for support and learning in this work. Collaborates with the CIO to determine focus areas and priorities to pursue.  

Works with the Director and Business Management division to develop and review supplier SOWs and related contracts for compute and storage equipment, software, and services. 

Prepares the Enterprise Applications Division budget. Prepares cost estimates for operating and capital expense recommendations and related justifications. Monitors and controls budget expenditures.

Stays informed about relevant technology trends in the public sector and identifies opportunities to leverage new applications or functionalities to improve City services and operations. Monitors emerging trends and advancements in the management of enterprise applications relevant to the City and for the industry. Monitors continuously emerging trends and advancements in enterprise applications, technologies and trends relevant to the City. Recommends to the CIO which trends and technologies need to be incorporated into annual and multi-year plans.

Directs, reviews and participates in the development of a variety of reports, work papers, communications, schedules and/or other related documents to and from internal departments, governmental entities, external agencies, contractors and/or other interested parties concerning compute and storage infrastructure operations.

Builds, trains, supervises, and mentors Enterprise Applications Division team members. Creates an efficient work environment that is conducive to teamwork, collaboration, and encourages good communication between employees and management. Fosters a culture of accountability, innovation, and collaboration among the team. 

Establishes an efficient and high-performing work environment focused on leveraging the city's technological advantages to deliver City services. Develops annual plans and goals for the team. Monitors progress against goals, provides feedback and coaching as required. Conducts performance conversations and reviews on a regular basis consistent with Department and City policies and practices. Maintains a healthy and safe working environment.

Directs the day-to-day operations of the Enterprise Applications Division. Prioritizes and assigns work, ensuring timely completion of assignments with high-quality and consistent with established policies and procedures. Provides technical leadership, mentoring and coaching for all employees. Prepares annual technical skills training and certification plans for relevant team members and ensures completion.

Collaborates with internal departments, applicable Boards and Commissions, task forces, advisory groups, the general public, external agencies, contractors, attorneys and/or other interested parties to coordinate activities, review work, exchange information and resolve problems related to the network infrastructure.

Represents the Enterprise Applications Division team at a variety of meetings, public events, training sessions, on committees and/or other related events or groups in order to receive and convey information about network operations.

Use, carry, and answer a cell phone for business purposes as required by job duties and the department head.

Must meet regular attendance requirements.

Must be able to maintain good interpersonal relationships with staff, co-workers, managers and citizens.

Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.

Performs other duties as assigned.

MINIMUM QUALIFICATIONS:
Bachelor's degree in Computer Science, Information Systems, Public Administration with a technology focus, or a related field. Minimum of ten (10) years of progressive experience in Information Technology, with a significant focus on enterprise application management and support. At least five (5) years of experience in a leadership role managing application teams, preferably within a government or public sector environment. Or any combination of equivalent experience and education.

LICENSING AND CERTIFICATIONS:

Required: Valid Driver's License

Preferred: Information Technology Management and Leadership Professional (ITMLP), ITIL® certifications, Project Management Professional (PMP)® or CompTIA Project+, CompTIA Certifications (Infrastructure+, Networking+, Security+), Oracle Certified Cloud Ops Professional, Oracle Certified Master, Google Workspace Admin, Google Cloud Associate and Professional, AWS Certified Cloud Practitioner/Solutions Architect, Certifications in relevant enterprise applications used by the City (e.g., specific financial or permitting software), and SixSigma or Lean/SixSigma Green Belt.

KNOWLEDGE AND SKILLS:

Knowledge of policy/procedure development, financial accounting/budgeting. Understanding of data privacy and security regulations relevant to the public sector. Understanding of DR principles and experience contributing to DR plans for local government systems. Deep understanding of enterprise application concepts and integration principles. In-depth knowledge of enterprise application platforms, including ERP systems such as Oracle Cloud and Oracle Fusion. Knowledge of policy/procedure development, financial accounting/budgeting. Regulatory compliance knowledge, preferably within a municipal setting.

Ability to project consequences of proposed actions and make recommendations supporting organizational goals. Experience working collaboratively with diverse stakeholder groups. Prioritization of the needs of the stakeholders (customers). Ability to drive initiatives that enhance customer satisfaction and deliver value. Ability to lead and motivate a technical team focused on serving the City of Chattanooga. Experience managing projects and adapting to a rapidly changing environment. Demonstrated success in implementing and supporting enterprise applications relevant to local government operations (e.g., financial management, permitting, asset management, public safety systems). Ability to use strategic planning to translate business goals into technology solutions. Ability to act consistently with transparency and accountability. High ethical standards and trustworthiness. Experience with vendor management and navigating government procurement processes.

Excellent project management skills. Strong interpersonal skills, including conflict resolution, as applied to interaction with team members, colleagues, peers, leaders, and others. Excellent analytical and problem-solving abilities; proficiency in data analysis and performance metrics. Excellent communication skills, written and verbal, to effectively interact with technical and non-technical staff across Chattanooga city government. Solid staff supervision experience.

PHYSICAL DEMANDS: 
Positions in this class typically require reaching, fingering, grasping, talking, hearing, seeing and repetitive motions.

WORK ENVIRONMENT: 
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

SPECIAL REQUIREMENTS:
Safety Sensitive: N
Department of Transportation - CDL: N
Child Sensitive: N

SUPPLEMENTAL INFORMATION:
This position requires pre-employment screening(s) that include: background check / drug screening / lift test / TB screening questionnaire / TB Skin Test / Complete Physical screening / DOT Clearinghouse / HepB Titer / fingerprinting / CJIS check.

The City of Chattanooga, Tennessee is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourage both prospective and current employees to discuss potential accommodations with the employer.