Case Manager

Case Manager — Merci’s Refuge
 

Principal Functions:
The Case Manager (CM) develops resident care plans, assessing the needs and advocating for the growth and well-being of the resident while at Merci’s Refuge. The essential functions of the CM include intake and assessment, case management, and administrative responsibilities. Merci's Refuge is a residential Christian counseling program for women age 18-40.

Reports To: Director of Counseling Ministries (DoCM)
Directs: Program interns and relevant volunteers
Remote Work Expectations: The Case Manager position is not a remote position and is expected to work all hours on location. Scheduled donor meetings, speaking engagements or running errands for the center is not considered remote work.

Qualifications: Applicant should have the following qualifications:
1. Demonstrate a personal relationship with Jesus Christ in actions and attitudes, showing evidence of spiritual maturity.
2. Exhibits a strong commitment and dedication to the Gospel and to the sanctity of human life, affirming life and never referring or advising a woman to have an abortion.
3. Display a readiness and willingness to share the Gospel in word and deed, engaging in spiritual conversations and discipleship opportunities.
4. Provide spiritual leadership, discipleship, encouragement and direction for staff, volunteers and clients.
5. Agree with and uphold the LAPRC Mission, as well as all corporate statements and policies of LAPRC and MR.
6. Proficient use of computers and software to complete tasks.
7. Self-motivated; ability to carry out responsibilities independently.
8. Demonstrate the corporate values of Faith, Integrity, Excellence, Respect, and Compassion.
9. Spiritual and emotional maturity evidenced by established self-care practices, healthy conflict resolution and wise decision-making
10. At least 2 years of experience in a social service setting involving case management and formal client assessment
11. Experience in a social service setting
12. Experience supervising, mentoring, or coaching individuals or groups (2 years preferred)
13. Experience and competency with working with people from diverse backgrounds and cultures.
14. Licensure: Valid driver’s license and insurability.
15. Education: A Bachelor’s degree in Human Services, Counseling, Psychology, Social Work, Family Services, Christian Ministry, or in a related field.

Major Responsibilities:
Intake and Assessment
1. Develop, maintain and improve intake and assessment forms and tools.
2. Train staff on how to complete basic screening assessments.
3. Review all incoming basic screening assessment and applications to rule out applicants who are not physically, psychologically, spiritually or otherwise appropriate for Merci’s Refuge.
4. Oversee the applicant interview process and make final determinations of all applicants.
5. Maintain records of all applicants and those completing basic screening assessments.
 

Case Management
1. Remain well-informed about local and state resources and programs that are relevant to the goals of residents (housing, financial aid, recovery, etc) and how to access them.
2. Meet with residents on a weekly basis to develop goals, find solutions to roadblocks, maintain motivation, and connect them with community resources.
3. Provide encouragement and accountability for residents.
4. Compose professional progress reports for government and private agencies (probation, DCFS, etc).
5. Maintain a system for tracking resident progress and report progress at core team meetings.
6. Maintain confidentiality of client information and records.
7. Facilitate or delegate goal or life-skill related classes and activities (i.e. job interview preparation).
8. Perform random urine drug tests (visual confirmation of sample fidelity required) and alcohol breathalyzer.
9. Oversee accountability for storing resident prescription medications, and maintain records of when taken.
10. Oversee the assignment of weekly chores and provide appropriate accountability.
11. Coordinate with resident mentors regarding goals, resources, progress, etc.
12. Coordinate with staff at the PRC when clients are involved in other LAPRC programs.
13. Present information about Merci’s Refuge within the community and region.
14. Build rapport and supportive relationships while modeling healthy behaviors, interpersonal interactions, and Christian beliefs.
15. Share in the Saturday study hall accountability needs once every 4 weeks.
16. May be called upon to provide evening or overnight coverage when volunteers or other staff are unavailable.
17. Maintains knowledge of and connections with other social services to help clients connect with their resources.

General Administrative Responsibilities
1. Adhere to all of the Policies and Procedures of LAPRC and MR.
2. Participate in the ongoing review and development of MR policies, procedures, and programming.
3. Operate within the board approved budget for MR.
4. Participate in the evaluation of incoming applications, and attend monthly meetings of the Intake Assessment Committee.
5. Participate in weekly staff meetings and report on resident well-being and progress.
6. Take part in continuing education and training as assigned by the MR Director.
7. Attend the major fundraising events for MR. 
8. Attend all mandatory staff meetings (virtual and in person).
9. Other duties as assigned.

• This job description may be changed at any time deemed necessary by the CEO or Board.
• The DoCM will evaluate the CM quarterly and annually through the use of the LAPRC performance form
• Employment with LAPRC is at will and may be terminated at any time and for any reasons either by the employer
or employee.