Certification Specialist

Working Title: Certification Specialist (HSC1) Non-Perm DOH8629

Office/Division: Division of Disease Control and Health Statistics – Center for Health Statistics 

Posting Close: 5/5/25

Location: In-Person, Tumwater WA

Health Services Consultant 1 (HSC1)

Certification Specialist 

Full-time Non-Permanent 12-month

At the Washington State Department of Health (DOH), our mission is to work with others to protect and improve the health of all people in Washington State.

The Division of Disease Control and Health Statistics (DCHS) plays a vital role in achieving this mission by identifying, controlling, and preventing disease while providing reliable public health information.

Within DCHS, the Center for Health Statistics (CHS) collects and distributes timely, accurate, and complete health data. This includes vital records and statistics, hospital patient data, health risk behavior data, and data on using Washington’s Death with Dignity law. CHS operates the statewide vital records program and ensures secure and efficient issuance of records used to prove identity, age, and familial relationships.

About the Role
As a Certification Specialist, you’ll be a key part of our vital records team, serving customers—including the public and state/federal agencies—by issuing certified copies of vital records such as birth, death, marriage, and divorce certificates.

Using systems like the Washington Health and Life Events System (WHALES) and Certificate Management Systems, you will:

• Process, track, and modify orders for certified records.
• Document certificate issuance history.
• Ensure records are issued in a timely and secure way.

This work is critical in helping Washington residents access services that require proof of identity or relationship, such as obtaining a passport, enrolling in school, or securing government benefits

Location and Flexibility 

Join our onsite team to collaborate directly with colleagues and be part of our dynamic workplace environment. This position requires working onsite and in person at our Tumwater, WA location. With a work schedule of Monday-Friday, 8 am to 5 pm. 

This non-permanent position is anticipated to last up to twelve (12) months from the date of hire.

Required Qualifications (you must meet ONE of the provided options and any additional criteria listed.):

Experience defined below may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile. 

Two (2) years of experience in the following:

• Using databases, including navigating, updating, and researching information.
• Resolving customer inquiries, problems, or complaints using the phone, email and interactions in person.
• Using email software such as Microsoft Outlook to write and respond to messages.
• Utilizing MS Word to create, format, and edit documents.
• Utilizing MS Excel to create, edit, organize, and filter spreadsheets.
• Conducting online research to find and download information. 

Preferred Qualifications:

• Experience with detailed proofreading and reviewing orders for accuracy and digital integrity specific protocols
• Experience handling confidential or sensitive information within policy.
• Experience navigating multiple systems and databases (e.g., WHALES, Certificate Management Systems or Customer Management Systems) for records management, data entry, or document processing. 
• Project support experience that includes managing tasks and reporting progress to project managers.

Benefits and Lifestyle

We prioritize your work-life balance and offer one of the most competitive benefits packages nationwide, tailored to support your lifestyle. Discover more about "Why DOH" by visiting Work@Health.

We are the Washington State Department of Health (DOH)

At DOH, we safeguard public health in an ever-evolving world. Through collaboration with local health jurisdictions and state, federal, and private partners, our programs, and services impact every Washingtonian and visitor daily. We're driven by Equity, Innovation, and Engagement, as outlined in our Transformational Plan for the future of Washington health.

Conditions of Employment:

This position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.

I am prepared, with or without accommodations, to do the following:

Work onsite Monday through Friday 8:00 am – 5:00 pm from our office in Tumwater.

• Commit to a full-time 40-hour workweek schedule.
• Communicate through applications such as MS Teams and MS Outlook, and by phone while working remotely.
• Adjust my work schedule occasionally to align with business needs, which may entail working evenings and weekends.
• Perform my job duties at the designated DOH site location. 
• Move or transport at least 25 lbs. with or without accommodation.
• Occasional travel may be necessary, sometimes requiring overnight stays or trips out of state. 
• Legally drive a vehicle or arrange alternative transportation for state business.
• Engage in emergency response exercises and high-priority assignments as assigned during emergency events.