Full Time Emergency Telecommunicator

OPEN DATE: 10/18/2024

 CLOSE DATE: Until Filled 

DEPARTMENT: Wachusett Regional Emergency Communications Center

JOB TITLE: Full Time Emergency Telecommunicator 

SALARY RANGE: In contract negotiations 

HOURS: 8 Hour regularly scheduled shifts. 4 & 2 schedule (4 days=on, 2 days off, rotating schedule) Shifts include 7a-3p, 3p-11p, 11p-7a. Working overnights, weekends, and holidays are essential. Staffing level requirements meet for 24 hours a day, 365 days a year.

BENEFITS: Vacation, sick and personal time and overtime available; 12 paid holidays per year; Worcester Regional Retirement System; Health Insurance, Dental, Vision and Life Insurance available. View available options and premium rates at www.holdenma.gov/employeebenefits . Compensatory time (comp time) earned in lieu of overtime pay at the rate of 1.5 hours gain to every (1) hour worked; ability to work details at $55/hour 

Our Commitment: Wachusett Regional Emergency Communication Center (WRECC) is committed to, first and foremost, going above and beyond for the safety and needs of those in the four (4) community towns, including Holden, West Boylston, Princeton, and Paxton. We provide a variety of services, as well as, ensuring the safety of our police, fire, and EMS first responders. We are seeking high-performance and hardworking individuals who are committed to upholding the standards, policies, and procedures of the center and extending high-quality customer service to all those who call us in their times of need. We pride ourselves on being available to our communities and public safety members 24 hours a day, 365 days a year. To see how you can brighten your future with a highly rewarding career in dispatch, fill out an application below! 

Emergency Telecommunicator Duties and Responsibilities: A Telecommunicator at WRECC is required to answer and process emergency and non-emergency calls for service. This includes dispatching and call taking for Police, Fire, EMS, and other municipal departments, such as light, water, sewer, and public works. It is our duty to recognize and administer the need for pre-arrival medical instruction to a calling party who is having a life-altering medical emergency. Telecommunicators are required to monitor and operate radios, computers, telephones, alarms, camera systems, and other specialized equipment as necessary. Members of the WRECC are required to enter, update, and retrieve information from local, state, and national computerized systems, including Computer Aided Dispatch systems (CAD). Successful public safety telecommunications are characterized by their professionalism and sense of duty to the general public. We have the ability to handle both task-oriented responsibilities and people-oriented duties, with the above-average ability to multi-task while remaining calm and focused under stress. Successful dispatchers can organize and prioritize job duties, have good judgement, embody empathy, confidence, problem-solving ability, and can work both as a team and as an individual. If you possess some of these personality traits, this job is for you! 

External and internal applicants, as well as position incumbents who become disabled, as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with assistance of a reasonable accommodation to be determined by management on a case by case basis. 

APPLICATIONS AVAILABLE: OFFICE OF TOWN MANAGER, 1204 MAIN STREET, HOLDEN, MA 01520 Or online https://www.holdenma.gov/town-manager/files/employment-application 

SEND RESUMES, COVER LETTERS AND APPLICATION TO: OFFICE OF TOWN MANAGER, 1204 MAIN STREET, HOLDEN, MA 01520 Or via email at resumes@holdenma.gov.

 FOR FURTHER INFORMATION CONTACT TOWN MANAGER’S OFFICE 1204 MAIN STREET, HOLDEN MA 01520 (508) 210-5501 EQUAL OPPORTUNITY EMPLOYER THE TOWN OF HOLDEN DOES NOT DISCRIMINATE AGAINST THE HANDICAPPED