Case Worker

***This position is contingent upon contract award and will be located onsite in either the southeast, southwest, or central United States. Travel will likely be required.***

Duties and Responsibilities:

• Conduct intake assessments to determine the needs and goals of migrants.
• Develop and implement individualized service plans in collaboration with migrants.
• Ability to utilize effective case management techniques, such as Motivational Interviewing, Psychological First Aid, Client and Trauma-Informed Care, use of verbal de-escalation techniques, and how to incorporate strength-based and solution-focused services.
• Strong ability to research and establish local and international resources useful to migrants.
• Coordinate with service providers to ensure migrants receive necessary services that may include, medical care, legal assistance, and social services.
• Maintain accurate and timely documentation of all case management activities in the database.
• Ensure compliance with program policies and procedures, including safeguarding sensitive information.
• Conduct regular follow-up meetings with migrants to monitor progress and update service plans as needed.
• Advocate on behalf of migrants to ensure they receive appropriate services and support.
• Ability to demonstrate cultural competence, inclusivity and sensitivity (e.g. trauma-informed care, emotional intelligence, shelter experience/background working with vulnerable populations such as asylees, refugees, and unhoused individuals)
• Ability to remain calm and composed under stress.
• Provide crisis intervention and support as needed.
• Participate in regular team meetings and case conferences to review cases and ensure coordination of services.
• Maintain confidentiality and comply with all program policies and procedures.
• Perform additional responsibilities as needed to support the program.

Qualifications:

• Must be a US Citizen
• High School Diploma and 1-2 years of case management experience OR  BA Degree in Social Work, Psychology, Sociology or related field, with no additional experience.
• Proficient in Microsoft applications (Word, PowerPoint, Excel) and other common office equipment.
• Strong organizational abilities, outstanding writing and verbal communication skills, and the capacity to multitask.

Preferred Qualifications:

• Bilingual in Spanish and English (Speaking, Writing, and Reading)

Physical Requirements and Work Conditions:

• Ability to work flexible hours, including evenings, weekends and holidays.
• Ability to work under stressful conditions and manage multiple priorities.
• Ability to ascend/descend stairs.
• Ability to lift up to 30 lbs.
• Work involves sitting and standing for prolonged periods.
• Visual acuity required to complete paperwork and computer work.

Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.