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Kelley Auto Mall of Decatur Assistant Service Advisor

Kelley Automotive Group, LLC
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Functions: To assist and support the service writers to make the most of their service drive time. Help them increase their hours per RO. Improve the customer’s service experience. 

Relationships: Reports to Service Managers.  Works in cooperation with service writers and technicians. 

Responsibility and Authority:

Service Drive:

  • Ensure profitability of the service team through the sale of high-quality service.
  • Explain to the customer that you are going to check their fluids and show them samples.
  • Direct them to the proper Service Advisor and ask them to wait at the counter.
  • Take small samples of customer’s fluids.
  • Present the customer and the Service Advisor with the fluids, and if appropriate, explain the condition of the fluid to the customer and ask for the sale.
  • Test battery.
  • If time allows, check wipers, lights, air filter and pollen filter.
  • Inform Service Advisor of any interior or exterior damage before moving the vehicle.
  • Install seat cover and floor mat in vehicle.
  • Park vehicle in appropriate spot, and place keys in the appropriate area.
  • Keep abreast of all local, state, and federal laws pertaining to the service department.
  • Any other tasks deemed necessary per Management.

Customer Satisfaction:

  • Satisfy all customers with whom Service Advisor does business.
  • Resolve customer complaints in a swift, professional, and courteous manner.
  • Build clientele for the dealership.
  • Set clear standards for customer treatment.
  • Build, train, and maintain a service organization that ensures customer satisfaction.
  • Be friendly, professional, and efficient when working with all customers, both on the phone and in person.
  • Provide the same high level of service to the other dealership departments as is given to other customers.
  • Any other tasks deemed necessary by Management.

 

 

Requirements

Qualifications:

High School diploma or the equivalent. Ability to read and comprehend instructions and information. Sales and supervisory experience preferred. Valid driver’s license and good driving record. Professional personal appearance and excellent communication skills. Some computer skills needed. Experience in the automotive industry is desired.

 

Working Conditions:

Will work both indoors and out. Some evenings and Saturday hours will be required. May need to go on test drives. Will move throughout the parts shelves all day, reaching, lifting, and climbing to obtain parts from inventory. Will stand six to eight hours during a shift at the customer counter, of which the surface is 44 inches from the floor. Will work on a computer at a desk, but also may need to be in the service area. May be exposed to heat, cold, noise, dust, exhaust fumes and other potentially hazardous materials.

 

NOTE: 

THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF THE RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS, WORKINGCONDITIONS ASSOCIATED WITH THIS POSITION. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE DEALERSHIP RESERVES THE RIGHT TO REVISE THE FUNCTIONS, DUTIES AND REQUIREMENTS OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE.  

 

We are an Equal Opportunity Employer