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State Program Administrator, Supervisor

Minnesota Department of Natural Resources
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State Program Administrator, Supervisor
Agency: MN Department of Natural Resources

  • Job ID: 83182
  • Location: St. Paul
  • Telework Eligible: No
  • Full/Part Time: Full-Time
  • Regular/Temporary: Unlimited
  • Who May Apply: Open to all qualified job seekers
  • Date Posted: 01/16/2025
  • Closing Date: 02/05/2025
  • Hiring Agency/Seniority Unit: Department of Natural Resources
  • Division/Unit: Fish & Wildlife License Center / F&W License Reg/Title
  • Work Shift/Work Hours: Day Shift
  • Days of Work: Monday - Friday
  • Travel Required: No
  • Salary Range: $26.84 - $38.96 / hourly; $56,041 - $81,348 / annually
  • Job Class Option: Licensing
  • Classified Status: Classified
  • Bargaining Unit/Union: 216 - Middle Management Association / MMA
  • FLSA Status: Exempt - Executive
  • Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

 

The DNR is seeking to hire one (1) full time Title and Registration Supervisor at our central office location, in Saint Paul, MN. 

This position directs and administers the daily functions of the statewide title and registration portion of the Electronic Licensing System (ELS). Oversees customer service to 175 deputy registrars within the state of Minnesota and assists in oversight and communication expectations relating to public inquiries. The incumbent will exercise supervisory authority consistent with bargaining units, design and implement operating policies, procedures, reporting, training, and schedules to serve business needs. The incumbent will work directly with the program director(s) in management duties.

Responsibilities include but are not limited to: 

  • Exercise supervisory authority so that applicable labor agreements and plans are equitably administered, and employees effectively perform assigned job duties to achieve the annual objectives of the division.
  • Assign job duties, train, and direct employees in the execution of job responsibilities to achieve annual work plan objectives.
  • Prepare written correspondence to customers regarding registration and title issues, providing technical information on procedures and laws/rules.
  • Direct/plan program operations of recreational vehicle registrations and titles section of the license center.
  • Monitor the automatic cash withdrawal (ACH) from deputy registrars for title and registration fees and assist staff in resolution of any discrepancies.
  • Perform a variety of duties related to special projects both internally and externally and serve in a leadership role in the DNR.

 

Qualifications

 

Minimum Qualifications

  • Two (2) years of experience working in a call center providing customer service practices and principles sufficient to identify each customer's needs, meet quality standard for services, and evaluate customer satisfaction.
    • A bachelor's degree in business administration, or a closely related field may substitute for one (1) year of experience.
  • Supervisory or leadwork experience demonstrating the ability to direct work, manage conflict, hold employees accountable, support growth development, and train and motivate staff to perform jobs effectively
  • Knowledge of qualitative and quantitative analysis sufficient to evaluate program results and to critique the analytical methods and results of other program professionals.
  • Knowledge of budgeting and legislative processes sufficient to consolidate multiple program activities and propose legislative initiatives to meet current and future program needs.
  • Knowledge of project planning and operations sufficient to organize projects with others, establish goals and timetables, clarify mutual expectations, and evaluate results.
  • Human relations skills sufficient to build networks of colleagues throughout the public sector and to effectively persuade clients and other governmental officials by understanding complex and oftentimes, competing relationships and political agendas.
  • Communication skills sufficient to communicate with technical audiences and local constituents (e.g., professional fisheries organizations, organized angling groups, legislative committees, etc.).
  • Ability to comprehend manuals, laws, rules, and regulations sufficient to develop program reporting systems, informational materials, and procedures. 
  • Ability to write reports, manuals, procedures, rules and correspondence sufficient to describe, promote and justify current and future program initiatives, outcomes, laws, rules, regulations, and procedures.
  • Ability to create a respect- and safety-focused culture that empowers staff to carry out the department’s mission and fosters an environment of positive accountability for performance.
  • Ability to adapt to continuous organizational, program, law, rule, regulation, and procedural changes sufficient to work constructively under pressure and cope with ambiguity and setbacks.

Preferred Qualifications

  • A bachelor's degree in business administration, or a closely related field.
  • Experience, education, or training that incorporates coaching and conflict resolution skills to effectively discipline, train, and educate others.
  • Knowledge of game and fish licensing and/or recreation vehicle registration laws, policies, and procedures.
  • Knowledge of statutes and policies governing state of Minnesota fiscal management related to natural resource activities in Minnesota.

Additional Requirements

No driving duties are required.

Applicants must have the ability to meet the physical requirements and work in the environmental conditions of the position, 
with or without reasonable accommodations.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and 
to complete the required employment eligibility verification form upon hire.

It is policy of the Department of Natural Resources that all candidates submit to a background check prior to employment. The
background check may consist of the following components:
• Criminal History Check
• Education Verification
• Employment Reference / Records Check
• License / Certification Verification

Application Details

 

How to Apply 

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Steve Michaels at steve.michaels@state.mn.us or 651-355-0150.

If you are an individual with a disability and need reasonable accommodation to assist with the application process, please contact the ADA Coordinator at ADA.DNR@state.mn.us. To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Tava Cayo at tava.cayo@state.mn.us.

Working together to improve the state we love. 

What do Minnesota's State employees have in common? 

  • A sense of purpose in their work
  • Connection with their coworkers and communities
  • Opportunities for personal and professional growth

Benefits 

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include: 

  • Paid vacation and sick leave 
  • 12 paid holidays each year 
  • Low-cost medical, dental, vision, and prescription drug plans 
    • Fertility care, including IVF
    • Diabetes care
    • Dental and orthodontic care for adults and children 
  • 6 weeks paid leave for parents of newborn or newly adopted children
  • Pension plan that provides income when you retire (after working at least three years)
  • Employer paid life insurance to provide support for your family in the event of death
  • Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
  • Tax-free expense accounts for health, dental, and dependent care 
  • Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

  • Training, classes, and professional development
  • Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

  • A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
  • Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
  • Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

 

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota. 

EQUAL OPPORTUNITY EMPLOYERS 

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.