Practice Management Manager

Pay Plan Title: Unit Manager

Working Title: Practice Management Manager

FLSA Status: Exempt

Posting Salary Range: $66,306 - $76,915

Office Location: Remote within Trillium’s Catchment area

POSTING DETAILS:

Make an Impact  

Trillium Health Resources is a local governmental agency (LME/MCO) in North Carolina that manages serious mental health, substance use, and intellectual/developmental disability services. Serving in 46 counties, we help individuals, and their families strengthen well-being and build foundations for a healthy life.

Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication – in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve.

At Trillium, we know that empowering others begins with supporting and developing our team. That’s why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We’re also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally.

What We’re Looking For

Trillium Health Resources has a career opening for a Practice Management Manager to join our Network Management team. This position’s main objective is to provide leadership and supervision to a team of Practice Management Consultants. The Practice Management Consultants provide oversight and support to contracted service providers (ACT, CST, TMS and IPS-SE) who are a focus of the Department of Justice Settlement (DOJ) for the Transition to Community Living (TCL) priority population. The Practice Management (PM) Manager must maintain knowledge of and ensure adherence to contractual requirements as it relates to services (ACT, CST, TMS and IPS-SE) that are essential for the DOJ Settlement requirements. The Practice Management Manager interfaces with Trillium leadership and will represent Trillium in meetings with NC DHHS and contracted Providers.

 On a typical day, you might:

• Provide leadership and supervision to the Practice Management Consultants - Adult BH and Member Employment Services Staff within the Network Management Department.
• Process and approve submission of data to NC DHHS for reporting requirement.
• Participate in cross-departmental meetings and represent Trillium in meetings with external stakeholders.
• Analyze quality trends and work with providers and stakeholders to implement proactive strategies to improve member outcomes and service delivery.
• Lead the Practice Management Consultants in monitoring services that are a focus of the DOJ Settlement to ensure a person-centered and recovery focused delivery.
• Use judgement, expertise, and problem-solving skills to help providers achieve performance improvement and meet quality care goals.
• Develop workflows, processes and procedures by collaborating with TCL and other Trillium teams.

Employee Benefits:

Trillium knows that work/life balance is important. That’s why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer:

• Typical working hours are 8:30am-5pm
• A remote work option available for most positions
• Health Insurance - no premium for employee coverage
• Flexible Spending Accounts
• Paid Time Off (PTO) of 24 days, plus 12 paid holidays within first year of employment
• NC Local Government retirement pension. This is a defined-benefit retirement plan that will pay you a monthly amount upon retirement, for the rest of your life, with as little as five years of service. For more information, go to: https://files.nc.gov/retire/documents/files/Actives/LGERSHandbook.pdf
• 401k with 5% employer match & immediate vesting
• Public Service Loan Forgiveness Qualifying Employer

Qualifications: 

Required Education/Experience:

High School Diploma/GED and five (5) years’ experience with mental health, substance use, and/or intellectual/development disability populations OR experience in healthcare operations, customer-facing or policy experience.

OR

Associate’s degree and three (3) years’ experience with mental health, substance use, and/or intellectual/development disability populations OR experience in healthcare operations, customer-facing or policy experience.

OR

Bachelor’s degree in Health Administration, Business Administration, Public Health Administration, Master’s Degree in Counseling, Social Work, Psychology or Marriage and Family Therapy and one (1) year of experience with mental health, substance use, and/or intellectual/development disability populations OR experience in healthcare operations, customer-facing or policy experience.

OR

Equivalent combination of education/experience.

Preferred Education:

Master’s Degree in Health Administration (MHA)

Master’s Degree in Business Administration (MBA)

Master’s Degree in Public Health Administration (MPH)

Master’s Degree in Human Services discipline

Preferred Experience:

Two years supervision of two (2) or more employees.

Experience with data analysis and use of reporting tools.

Working knowledge of value-based purchasing concepts

Working knowledge of relevant evidence-based and best practices.

Proficient in standard office software, and project management tools.

Experience in a managed care organization/environment or healthcare setting.

Working knowledge of the Health Care Payment and Learning Action Network (HCP-LAN) and Alternative Payment Models (APM).

Knowledge of population health management, medical expenses and quality performance analysis.

Required License/Certification: 

Must have a valid driver’s license

Preferred License/Certification: 

Certification in Project Management (PMP)

Licensed Clinical Mental Health Counselor

Licensed Clinical Social Worker

Licensed Psychological Associate

Licensed Marriage and Family Therapist

Location:
 Must reside in North Carolina to be considered for remote status.
 Remote within Trillium’s Catchment.

Trillium’s North Central Region servicing these counties: (Beaufort, Dare, Edgecombe, Greene, Hyde, Nash, Pamlico, Pitt, Tyrell, Washington, and Wilson counties).

 Trillium’s Mid State Region servicing these counties: (Anson, Guilford, Montgomery, Randolph and Richmond counties). 

Trillium’s Northern Region servicing these counties: (Bertie, Camden, Chowan, Currituck, Gates, Halifax, Hertford, Martin, Northampton, Pasquotank, Perquimans and Warren counties). 

Trillium’s South-Central Region Servicing these counties: (Carteret, Craven, Duplin, Jones, Lenoir, Onslow, Pender, Sampson and Wayne counties). 

Trillium’s Southern Region servicing these counties: (Bladen, Brunswick, Columbus, Hoke, Lee, Moore, New Hanover, Robeson and Scotland counties).

Deadline for application:  Thursday, January 16, 2025 at 11:59pm

To be considered for employment, all candidates are required to submit an application through ADP and upload a current resume.  Your resume must provide your level of education and detailed work experience, including: 

• Employer Name
  1. Dates of service (month & year)
  2. Average number of hours worked per week
  3. Essential duties of the job as related to the position you’re applying for
• Education
  1. Degree type
  2. Date degree was awarded
  3. Institution
• Licensure/certification, if applicable

After submitting your application through our career center in ADP, your resume will be reviewed to ensure that your skills and experience meet the essential criteria for the role you have applied for.

Join our Talent Community through our ADP career center to stay informed about positions you may qualify for. Remember to keep an update resume in the Talent Community profile. 

The diversity of the communities we serve is reflected in our employees. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer.

Trillium Health Resources is a drug-free workplace. Candidates are required to pass a drug test as a condition of employment.

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