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Court Services Manager - Circuit Court

Kenosha County
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COURT SERVICES MANAGER

CIRCUIT COURT

 

The Kenosha County Circuit Court is accepting applications for a Court Services Manager who reports to the Clerk of Circuit Court and is responsible to the overall operations of the circuit court office including staffing, hardware, records, emergency management, security and software. The Court Services Manager works in conjunction with the Clerk of Courts and Fiscal Services Manager in direct management and supervision of over 40 full-time staff and other additional employees. 

 

Working for Kenosha County will allow you to make 

an impact on the quality of life for its citizens. 

Our people make the difference!

 

Kenosha County is committed to Equity, Diversity and Inclusion and is an Equal Opportunity Employer.

 

2024 Hiring Range:  $71,530 - $85,155

 

Position Summary and Job Duties

  • Develops and supervises the training of personnel engaged in duties pertinent to Circuit Court operations. 
  • Performs acts and duties of the Clerk of Circuit Court in his/her absence.
  • Hires, trains, evaluates, and manages performance of all court staff.
  • Develops, recommends, and implements efficient procedures, methods, and systems for improvements to the management and operation of administrative court functions.
  • Conducts and facilitates judicial rotation/redistribution of cases to ensure efficient case load management. 
  • Participates in meetings with administrative counterparts to solve operating problems.
  • Collaborates with departments, agencies and court users to enhance courthouse security and emergency management.
  • Responds to in-person, telephonic and electronic customer complaints.   
  • Ensures proper staffing levels are maintained and provides for proper scheduling to meet the requirements of the Court.
  • Ensures judicial requirements are met and enforces procedures and policies as it relates to the operations of the courts.
  • Court liaison and primary point of contact for courtroom technology issues. 
  • Coordinates and participates in staff training and development plans. 
  • Confers with County Board members, 8 Circuit Court Judges and full-time and per diem Court Commissioners, organizational officials, and staff members to discuss, coordinate activities, and resolve problems. 
  • Revises policy and procedure as a result of legislation, regulatory change, and applicable law revision. 
  • Establishes and maintains a written procedural and operational standards manual.
  • Interprets and explains policy, methods, directives, and procedures to employees.
  • Confers with attorneys, county and local agency personnel, regarding matters of law, policies, procedures, and practices affecting pending actions. 
  • Responds to Circuit Court open records requests.
  • Responds to the public, attorneys, other county staff, CCAP personnel, and the courts staff personnel regarding proper procedures and policies.
  • Coordinates automated information systems with County and State IT departments, including computer, audio and visual equipment.
  • Coordinates cases, legal information, and procedures between personnel and various agencies. 
  • Responds to judiciary requests for information or reports. 
  • Ensures effective and efficient operation of all aspects of the court systems, facilities, and related equipment.
  • Serves as liaison and coordinates any operational, emergency, facility function, staffing, or IT needs of the judiciary and court users.
  • Ensures security of all court files, records and exhibits. 
  • Ensures accountability of staffing levels, assignments, employee job performance, time and attendance records.
  • Monitors staff and IT expenditures to ensure compliance with budget allocations. 
  • Performs quality control audits to ensure accuracy of court records in accordance with Supreme Court Rules.
  • Analyzes caseload patterns and implement case management procedures within the state database.
  • Serves on committees and work groups.
  • Attends County Board and Committee meetings as necessary.
  • Manages and updates department websites.
  • Oversight of citizen bailiff onboarding.
  • Performs other work as required or assigned.


Success Factors

  • Knowledge of Circuit Court Automation Project (CCAP) system.
  • Knowledge of theory, principles, practices and techniques of court and public administration.
  • Knowledge of practices of law, procedures, court forms and legal terminology.
  • Knowledge of general IT hardware and software.
  • Knowledge of Statutorily required functions of positions to reduce County liability exposure.
  • Knowledge and ability to apply and understand Kenosha County Policies and Procedures.
  • Knowledge of Deputy Clerk duties and responsibilities.
  • Skill in using Microsoft Office software, including Word, Excel, and Outlook.
  • Skill in verbal and written communication and presentation.
  • Skill in accuracy and organization.
  • Skill in analytical and strategic thinking. 
  • Ability to interact with a diverse group of individuals, develop strategic objectives, and make articulate recommendations.
  • Ability to exercise sound, expert judgement and political acumen within framework of policy.
  • Ability to serve as an effective facilitator.
  • Ability to supervise, train, and review work product of employees.
  • Ability to prepare clear and concise correspondence and other written documents.
  • Ability to balance needs with considerations of broader organizational, business and legal requirements.
  • Ability to troubleshoot general IT/AV needs.
  • Ability to establish and maintain working relationships with other departments and agencies for the benefit of the court system.
  • Ability to remain professional and courteous at all times and enforce high courtroom standards.
  • Ability to analyze data for trends, organize facts and evidence, and work independently. 
  • Ability to handle multiple procedural processes simultaneously. 
  • Ability to work respectfully in a diverse and inclusive environment.

 

Job Requirements, Education, Training and Experience

  • Bachelor’s degree in business, criminal justice or a related field.
  • 5 years of supervisory or legal work experience
    • Preferred:  Paralegal Certificate 

 

Other Job Requirements

  • Ability to become and maintain Wisconsin Public Notary.

 

Benefits

  • Health, dental and vision insurance effective first of month following 30 days of employment with the ability to reduce premium contribution through participation in a wellness program
  • Flexible Spending Accounts
  • Employee Assistance Program
  • Paid Time Off
  • Twelve Paid Holidays
  • Paid time off to volunteer
  • Retirement Plan:  Participation in the Wisconsin Retirement System which includes county-paid life insurance
  • Tuition Reimbursement
  • Pet insurance

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • The position involves frequent light physical demands, such as exerting up to 50 lbs. of force occasionally, and up to 20 lbs. of force frequently and occasional lifting and transporting of moderately heavy objects, such as office supplies/large files/reading materials. 
  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects. 
  • Physically able to participate in meetings and visits to other buildings for delivery/set-up of supplies.
  • Some travel may be required between County facilities and out of town conferences.

 

Work Environment/Conditions

The work environment and exposures described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • The selected candidate for this position will frequently work in an office or similar indoor environment.
  • This position will have frequent exposures to individuals who are rude, irate and may have known violent backgrounds. 

 

Selection Process

  • Application Review - Qualifying. 
  • Oral Interview - Qualifying. 
  • Background Check - Qualifying.
  • Drug Screen - Qualifying.

 

If you require accommodations at any point in the selection process because of a disability, please notify Human Resources in advance for arrangements.

 

To learn more about Kenosha County Circuit Court, please visit:  https://www.kenoshacounty.org/118/Clerk-of-Courts

 

 

Applications must be submitted no later than Thursday, January 16, 2025.

 

Kenosha County is a Wisconsin Retirement System participating employer.  Your participation is required, which includes an employee contribution.

 

The full pay grade for this position is E9 (Min. $71,530 – Max. $98,780). 

 

This position is located in Kenosha County which is located along the shores of Lake Michigan and less than an hour away from Milwaukee and Chicago.  To see why Kenosha County is a great place to live, work, and play, visit: https://www.visitkenosha.com/

 

Thank you for your interest in employment with Kenosha County! 

 

Kenosha County is an affirmative action, equal opportunity employer.