Community SOC Family Partner

Req. 2449

Pay Plan Title: SOC-Family Partner

Working Title: Community SOC Family Partner

Cost Center: 80/SOC

Position Number: 54071, 54075

FLSA Status: Non Exempt

Office Location: Remote in South Central, Northern and North Central

POSTING DETAILS:

Make an Impact  

Trillium Health Resources is a local governmental agency (LME/MCO) in North Carolina that manages serious mental health, substance use, and intellectual/developmental disability services. Serving in 46 counties, we help individuals and their families strengthen well-being and build foundations for a healthy life.

Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication – in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve.

At Trillium, we know that empowering others begins with supporting and developing our team. That’s why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We’re also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally.

What We’re Looking For

The Family Partner is responsible for educating parents/ caregivers about how to effectively navigate the child-serving physical, behavioral and social service systems for themselves and about the existence of informal/community resources available to them. This position also facilitates the parent’s/caregiver’s access to these resources and works alongside of the System of Care Coordinator in their assigned counties. This position supports a system of care for young people and families receiving child mental health and substance use services for assigned counties in the Trillium Catchment Area. Family Partners ensure members receive whole person care focused on all members’ needs including physical health, behavioral health, and social determinants of health that helps to establish positive outcomes for members and transform their lives for the better.

On a typical day, you might:

• Works with member’s families and other members of the care team to identify, document and attempt to address barriers to relocation to a more integrated setting.
• Provide linkage to needed physical psychological, behavioral and educational, evaluations and supports, as appropriate for the individual’s needs.
• Educate and train members and the member’s family or guardians on resource availability, and how to independently access resources to maintain self-sufficiency in caring for the member in the community.
• Support transitions of care e.g. members discharging from residential or inpatient settings, transitioning out of school-related services, members experience a change in employment or change in primary care giver.

Employee Benefits:

Trillium knows that work/life balance is important. That’s why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer:

• Typical working hours are 8:30am-5pm
• A remote work option available for most positions
• Health Insurance - no premium for employee coverage
• Flexible Spending Accounts
• Paid Time Off (PTO) of 24 days, plus 12 paid holidays within first year of employment
• NC Local Government retirement pension. This is a defined-benefit retirement plan that will pay you a monthly amount upon retirement, for the rest of your life, with as little as five years of service. For more information, go to: https://files.nc.gov/retire/documents/files/Actives/LGERSHandbook.pdf
• 401k with 5% employer match & immediate vesting
• Public Service Loan Forgiveness Qualifying Employer

Qualifications: 

Education: High School Diploma

Experience:

Minimum of four (4) years of experience as a primary caregiver for a child or youth receiving Medicaid or State funded BH services. 

Preferred Experience: Two (2) years paid experience working directly with individuals with BH or IDD conditions. Paid experience related to the counties in which they are applying.

License/Certification:  

Preferred: 

Must have a valid driver’s license

Must reside in North Carolina to be considered for remote status

Deadline for application: January 13, 2025@11:59pm

To be considered for employment, all candidates are required to submit an application through ADP and upload a current resume.  Your resume must provide your level of education and detailed work experience, including: 

• Employer Name
  1. Dates of service (month & year)
  2. Average number of hours worked per week
  3. Essential duties of the job as related to the position you’re applying for
• Education
  1. Degree type
  2. Date degree was awarded
  3. Institution
• Licensure/certification, if applicable

After submitting your application through our career center in ADP, your resume will be reviewed to ensure that your skills and experience meet the essential criteria for the role you have applied for.

Join our Talent Community through our ADP career center to stay informed about positions you may qualify for. Remember to keep an update resume in the Talent Community profile. 

The diversity of the communities we serve is reflected in our employees. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer.

Trillium Health Resources is a drug-free workplace. Candidates are required to pass a drug test as a condition of employment.

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