Program and Communications Associate

Position Summary:

The Program & Communications Associate for the Andy Roddick Foundation is a full-time position responsible for supporting the Learn All the Time Network, providing clear, consistent communication between the Network and its partners, and programmatic and administrative functions to ensure that LATT members and other partners experience a high degree of customer service. 
 

Anchored by the Andy Roddick Foundation, the Learn All the Time (LATT) Network comprises community partners with a shared goal of elevating afterschool and summer activities to support continuous youth learning and growth. 

Essential Functions 

General Communication & Content Creation

• Responsible for managing external communication activities for the LATT Network, which includes:
• Overseeing the development of the monthly LATT Network newsletter, including communication with other team members on content, messaging, etc. 
• Managing social media, including regular Instagram postings and monitoring and responding to posts.
• Maintenance of the LATT Network sections of the Andy Roddick Foundation website, virtual resource library, and YouTube channel.
• Creates, reviews, and edits content, including quality tools and tips, information sheets, presentations, and newsletter stories. 
• Monitors key communications metrics and looks for opportunities to improve and maximize our ability to effectively communicate with the LATT Network.

Coordination/Logistics of LATT Programs

• Oversight and support of the LATT Network calendar and ongoing scheduling of events with the Director, other team members, and affiliates to ensure alignment. Utilize program management tools to support alignment efforts. 
• Provide support for advocacy events, such as Lights On Afterschool, by submitting county and city proclamations, coordinating event logistics, etc. 
• Market and recruit participants to LATT Network events and professional development opportunities.
• Manage online event management system (Eventbrite), including registration and tracking of participants and pre-post attendee communication. 
• Provide coordination and support for virtual events including creating and ensuring virtual meeting space (Zoom), ensuring attendees and speakers can access virtual meeting space, and event facilitation responsibilities (monitoring chat, posting resources, etc.)
• Work with team members to secure and manage in-person logistics for key events including confirming in-person event space and logistics, managing catering and vendors, communicating with attendees and speakers, and ensuring adequate resources such as copies, name tags, etc.
• In collaboration with the Finance Department and Director, communicate with affiliate trainers and review, prepare, and send contracts and payments.
• Prepare, distribute, collect, and compile feedback surveys for trainings and events.
• Utilize task/project management system to ensure effective coordination and communication.

Partner Data Collection, Records, & Invoicing 

• Track partner service data including site locations and numbers of youth and staff in their programs through surveys and follow-up communication.
• Keep spreadsheets and communication management systems up-to-date with accurate records. 
• Manage partner annual renewal process including working with the Director and Finance department to prepare and send invoices and track payments.

Other Duties

• Promote the Foundation’s mission, values, and organizational policies to all stakeholders.
• Support Program Department strategic planning and development of work plans.
• Support the fundraising and grants management processes through accurate record-keeping and document development. 
• Work within the Program Department budget and follow financial protocols.
• Provide support to other departments and activities, especially around large events and programs, as assigned.
• Active engagement with all-staff and department meetings, planning, team-building, and learning activities.
• Other duties as assigned.

Reports to the Learn All the Time Network Director

Qualifications and Requirements 

• 2-4 years related experience working in a communications and/or administrative role providing high-quality customer service, coordination, and communications support. Education (associate or bachelor's degree) can be substituted for work experience.
• Excellent oral and written communication skills, organization skills, and attention to detail. Specific experience or knowledge of graphic design, content creation, and/or social media is a plus.
• Customer-service orientation and problem-solving attitude, along with strong interpersonal and collaborative skills.
• Knowledge of Microsoft Office, Google Drive, social media, Zoom, and other technology platforms. MailChimp, Canva, Squarespace, Eventbrite, YouTube, and Monday.com experience are a plus. 
• A demonstrated commitment to high professional ethical standards and diversity, equity, inclusion, and belonging.
• Experience or knowledge of the out-of-school time space and/or the local Austin nonprofit sector is a plus. 
• Ability to work occasional flexible hours to accommodate training and events.  

Andy Roddick Foundation offers a hybrid work environment with a predominantly remote work option, full coverage health insurance for individuals, a 401k match up to 3%, generous time off and paid holidays, flexible schedules to support work-life balance, including no-meeting Fridays, and a sabbatical leave every seven years. The starting salary range for this position is $45K-$50K. 

To Apply: Submit a cover letter and resume to inquiry@arfoundation.org. Interested candidates are strongly encouraged to apply before the priority deadline of Sunday, November 10. Applications will be reviewed on a rolling basis.

Equal Opportunity Employer

Nothing contained in this job description should be construed as an offer or guarantee of employment.