Intensive Case Manager

Incumbent works under the direction of the Director of Community Mental Health Center (CMHC) or designee performing intensive case management services for clients in the mental health diversion program, Emergency Community Support or Familiar Faces.

 Essential Functions:

• Provide intensive case management services with clients (e.g. assistance receiving appropriate mental health/substance abuse treatment, applying for benefits, establishing housing, entering education, job placement).
• Consult with CMHC and other mental health professionals to develop an individual treatment plan.
• Establish and maintain effective working relationships with clients, supervisors, County employees, attorneys, law enforcement, judges, other agencies, and the public.
• Comply with Civil Service policies and regulations, collective bargaining agreements, County policies, department policies and laws to create a cooperative, safe and respectful and quality work environment.
• Recommend admission to the diversion program to the County Attorney’s or the City Prosecutor’s Office.
• Provide participants with the necessary services to achieve independent living and support them in achieving that goal.
• Plan, develop, and provide intensive social work services.
• Assist patients in planning for their future needs and goals by working with their families and the community.
• Make professional decisions, recommendations, and maintain confidentiality.
• Escort and transport participants/clients to appointments and meetings.
• Prepare and maintain various records, reports, correspondence, and other department documentation.
• Maintain all records in accordance with CMHC standards, and local, state and federal laws and accreditation guidelines.
• Participate actively with other health professionals in the development of policies and procedures, CMHC committees and groups.
• Safely operate a motor vehicle when required to travel on County business.
• Report to work with regular, consistent attendance.
• Perform other duties as assigned and directed.

 Education and Work Experience and Other Requirements:

• Bachelor’s degree in Social Work, Criminal Justice, Psychology Human Services, or Behavioral Health.
• Two (2) years of experience performing case management in the mental health, human services or social services field.*
• Experience working with the criminal justice system, or chemically dependent populations preferred.
• Basic life support/cardiopulmonary resuscitation certification at the time of hire and throughout employment required.
• Completion of a pre-employment criminal background check and conditional offer drug screen required.
• Valid driver’s license at the time of hire and throughout employment required.
• *Equivalent education beyond requirement may be substituted for the work experience requirement on a year-for-year basis.

 Physical Requirements & Working Conditions:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Work is performed in a psychiatric care facility and in a correctional facility. Noise level is usually moderate. Work hours are standard day-shift hours; however, schedule may vary (e.g. weekends, overtime, emergency call-in). Work may be stressful when dealing with multiple/changing priorities, time constraints, limited resources and uncooperative/irate individuals/inmates. 

Work requires physical activity including frequent sitting, standing, walking and reaching, and occasional bending, kneeling, crouching and stooping. Work requires the ability to frequently lift/carry objects weighing up to 10 pounds and occasionally up to 50 pounds. Incumbent must have the physical ability to protect oneself and control combative or disruptive individuals complying with applicable policies.

Required sensory abilities include vision, hearing and touch. Visual abilities, correctable to normal ranges, include close vision, distance vision, depth perception and the ability to adjust focus.  Communication abilities include the ability to talk and hear within normal ranges.   Incumbents must possess the hand-eye coordination and manual dexterity necessary to operate computers and other equipment.