Systems Administrator 1236

Job Summary: 

The Systems Administrator is responsible for the maintenance and updating of all IT functions for Great Plains Tribal Leaders Health Board at Oyate Health Center.

Essential Functions:

• Setup, installation, configuration and maintenance of all servers residing at OHC.  Maintenance done after hours to avoid downtime during business hours.
• Analyze and resolve problems associated with server hardware and applications software.
• Responsible for the development and maintenance of the Central Office Local Area Network and Microsoft Exchange Mail System.
• Install new user accounts, creates batch administration scripts, and run system backups and disaster recovery operations.
• Monitor IT event logs and troubleshoot as necessary.
• Maintain and restructure the active directory.
• Troubleshoot and perform repairs for OHC hardware and software problems.
• Performs software deployments, software patching, asset management, licensing compliance, computer security, support ticketing and reporting.
• Assist in the development, implementation and maintenance of the OHC website.
• Assist in any or all technical grants written by Great Plains Tribal Chairmen’s Health Board to determine technical needs and budget allocation.
• RPMS and HER patching and troubleshooting
• Install and set up any special networking needs required by OHC.
• Daily internal and off-site backups of all servers and data.
• Secure data stored on OHC servers.
• Setup and configuration of HP and Cisco switches
• Setup and maintenance of an active directory and any group policies to enforce security.
• Procurement of quotes for all programs’ networking, computer and printer needs.
• Setup of voicemail and phones for employees.
• Firewall setup and configuration.
• Video conferencing unit setup and upkeep.
• Setup of workstations for new staff members in a timely manner.
• Supervise IT interns.
• Generate ad hoc programming reports as deemed necessary by project needs.
• Participate in all phases, from planning to implementation, of network infrastructure solutions in support of current and future business requirements.
• Must comply with federal laws and regulations as required by the Health Insurance Portability and Accountability Act (HIPAA).
• Perform other duties as assigned.

Professional Behavior   

• Effectively plan, organize workload and schedule time to meet the demands of the position.
• Work in a cooperative and professional manner with OHC and GPTLHB staff.
• Treat Great Plains tribes and collaborators with dignity and respect.
• Utilize effective verbal and written communication skills.
• Advance personal educational development by attending training sessions and seminars as appropriate.
• Exemplify excellent customer service with tribal stakeholders, health board colleagues, program partners, service recipients, visitors and guests.
• Foster a work environment of wellness, courtesy, friendliness, helpfulness and respect.
• Relate well and work collaboratively with coworkers and all levels of staff in a professional manner.
• Consistently demonstrate respect for and acceptance of differing capabilities, cultures, gender, age, sexual orientation and/or personalities.
• Maintain and ensure organizational privacy and confidentiality.
• Handle crisis and tolerate stress professionally.
• Be self-directed and take proactive initiative to assist others.
• Resolve issues with other departments and coworkers without direct supervision if needed.
• Exercise flexibility to alter plans/routines when situations require and continue to perform without projecting stress/frustration that would adversely affect the work environment.
• Promote an alcohol, tobacco and drug-free lifestyle.
• Embrace modes of appearance and attire that reflect a professional presence.
• Adhere to GPTLHB policies and procedures.
• Other duties as assigned by the Supervisor.

Requirements

• Participates in Core Connections training and applies GPTLHB Core Connections concepts and practices in their work.
• Knowledge of information and technology, principles and practices.
• Knowledge and understanding of network infrastructure and network hardware.
• Knowledge of computer software programs such as WordPerfect, Excel or Lotus, Windows XP, Vista, 7, 8, and Server 2008, 1012 and 2016, Microsoft Office, Microsoft Exchange, Microsoft Outlook, Windows Active Directory and Group Policies, Hyper-V, Cisco and HP switches, Sonic WALL and Fortinet firewalls, SPSS and VMware.   Knowledgeable in maintaining and repairing IBM compatibles, HP LaserJet printers, and IBM laser printers.
• Knowledge of application transport and network infrastructure protocols.
• Knowledge of applicable data privacy practices and laws.
• Knowledge of hardware and software deployment principles.
• Knowledge of network security technology, principles and practices.
• Knowledge of VOIP phone systems.
• Knowledge of testing tools and procedures for voice and data circuits.
• Ability to think through problems and visualize solutions.
• Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers.
• Ability to create accurate network diagrams and documentation for design and planning network communication systems.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
• Ability to work with all levels of staff within and outside of IT and outside the organization.
• Ability to work independently but comfortable working in a team environment.
• Ability to provide excellent customer service with tribal stakeholders, health board colleagues, program partners, service recipients, visitors and guests.
• Skill in design, implementation, troubleshooting, administration and security of network and virtual infrastructure.
• Ability to promote an alcohol-, tobacco- and drug-free lifestyle.
• Skill with computer programs (Microsoft Office, SPSS, EPI Info, ArcGIS) and other Internet technologies.
• Skill in hardware troubleshooting.
• Skill in problem solving.
• Skill in prioritizing and planning.
• Skill in interpersonal relations.
• Skill in oral and written communication.
• Exemplify excellent customer service with tribal stakeholders, health board colleagues, program partners, service recipients, visitors and guests.
• Foster a work environment of wellness, courtesy, friendliness, helpfulness and respect.
• Relate well and work collaboratively with coworkers and all levels of staff in a professional manner.
• Familiarity and/or experience working with American Indian populations and respect for and knowledge of traditional, cultural and spiritual practices of diverse American Indian communities, as well as an ability to work with other culturally and ethnically diverse populations.
• Consistently demonstrate respect for and acceptance of differing capabilities, cultures, gender, age, sexual orientation and/or personalities.
• Maintain and ensure organizational privacy and confidentiality.
• Must be able to handle crisis and tolerate stress professionally.
• Must be self-directed and take proactive initiative to assist others.
• Possess the ability to resolve issues with other departments and coworkers without direct supervision.
• Able to exercise flexibility to alter plans/routines when situations require and continue to perform without projecting stress/frustration that would adversely affect the work environment.
• Ability to maintain a flexible work schedule, including evenings, weekends and overnight or extended travel as necessary.
• Ability to effectively present information in one-on-one and small group situations to community members, consumers and other employees of the organization.
• Proficiency with computer programs (Word, Excel, PowerPoint) and other Internet technologies.
• Valid driver’s license must be kept current, and certificates, credentials or licenses must be kept current and consistent with regulations required by applicable federal, state and/or grant regulations.
• Ability to promote an alcohol-, tobacco- and drug-free lifestyle.
• Embrace modes of appearance and attire that reflect a professional presence.
• Adhere to GPTLHB policies and procedures.

Supervisory Controls

The supervisor sets the overall objectives and resources available. The employee and supervisor, in consultation, develop deadlines, projects, and work to be done.

The employee is considered an expert and is responsible for planning and carrying out the assignment, resolving most of the conflicts that arise, coordinating the work with others as necessary, and interpreting policy on own initiative in terms of established objectives. In some assignments, the employee also determines the approach to be taken and the methodology to be used. The employee keeps the supervisor informed of progress and potentially controversial matters.

Completed work is reviewed only from an overall standpoint in terms of feasibility, compatibility with other work, or effectiveness in meeting requirements or expected results.  

Guidelines 

Guidelines are available but are not completely applicable to the work or have gaps in specificity.  The employee must use judgment in interpreting and adapting guidelines, such as agency policies, regulations, precedents, accreditation requirements, advanced clinical protocols, and work directions for application to specific cases or problems. The employee analyzes results and recommends changes.  

Guidelines include GPTLHB, OHC, and department policies and procedures.

These guidelines are generally clear and specific, and deviations must be authorized by the supervisor.

Complexity/Scope of Work

The work includes some variations and may involve different and unrelated processes and methods. The decision regarding what needs to be done depends upon the analysis of the subject, phase, or issues involved in each assignment, and the chosen course of action may have to be selected from many alternatives. 

The work involves treating a variety of conventional problems, questions, or situations in conformance with established criteria.  The work product or service affects the design or operation of systems, programs, or equipment; the adequacy of such; the social, physical, and economic well-being of people; or the social or economic well-being of the organization

Contacts

The personal contacts are with employees throughout the organization and are generally engaged in different functions and kinds of work and may be representatives from various levels.  Other personal contacts at this level include contact with partner organizations, Tribal affiliate organizations, and members of the general public. 

The purpose is to plan, coordinate, or advise on work efforts, or to resolve operating problems by influencing or motivating individuals or groups who are working toward mutual goals and who have basically cooperative attitudes.

Work Environment/Physical Demands

The characteristic demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

The work is typically performed while sitting at a desk or table or while intermittently sitting, standing or stooping. The work is typically performed in an office and the noise level in the work environment is usually quiet.  While performing the duties of this Job, the employee is regularly required to sit; use hands and fingers to manipulate, handle, or feel; and, talk or hear. The employee must regularly lift and/or move light objects.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Local and moderate out-of-town travel is required.

Supervisory and Management Responsibility

This is a non-supervisory position that may provide functional direction, guidance and instruction to other employees when necessary. This position possess authority to assign, coordinate, and review quality and quantity of work of other employees. Instructs employees in specific techniques or technical methods for accomplishing work assignments. The employee may perform the same type of work as other employees but may be responsible for performance of the more technically difficult, controversial, or sensitive work assigned to the unit or group

Education/Experience/Certificates/Credentials

• A Bachelor’s Degree in Information Technology related field of study and three (3) years of progressive information and technology experience; or an associate degree in Information Technology related field of study and (5) years of progressive information and technology experience.
• A minimum of two (2) years of experience working with various computer software programs such as WordPerfect, Excel or Lotus, Windows XP, Vista, 7, 8, and Server 2008, 1012 and 2016, Microsoft, Windows Active Directory and Group Policies, Hyper-V, Cisco and HP switches, Sonic WALL and Fortinet firewalls, SPSS and VMware.
• Must be knowledgeable in maintaining and repairing IBM compatibles, HP LaserJet printers, and IBM laser printers.
• Familiarity and/or experience working with American Indian populations preferred.
• Strong typing, written, and oral communication skills in addition to experience that demonstrates self-direction and strong thinking skills in relation to Project requirements.
• Possession of or ability to readily obtain a valid driver’s license issued by the State of South Dakota with a clean driving record.
• Must successfully pass a criminal and background check, and a pre-employment drug screen.