Guest Service Associate
Love meeting new people and creating great first impressions? Join the Sheraton Duluth Hotel team as a Guest Service Associate (Front Desk Associate)! You'll be at the heart of the guest experience, helping travelers feel welcome from check-in to check-out while delivering the exceptional service Marriott is known for.
Plus, you'll enjoy amazing benefits, including discounted Marriott hotel stays for yourself, exclusive Friends & Family travel discounts, employer-paid life insurance, and a fully vested 401(k) company match program for team members age 21 and older. Turn your passion for hospitality into a rewarding career with perks that take you places!
Schedule: We are currently seeking part-time or full-time availability to cover the following shifts:
- Weekdays & weekends 3-11 pm
Pay: $16.00 - $16.50/hour. Pay is based on several factors which vary based on position; including experience, skills, and knowledge the selected individual is bringing to the specific job.
This is a Sherman Associates owned Marriott International, Inc franchised location.
Essential Functions
- Ensures every guest is greeted and Welcomed on arrival
- Registers and book guests, verifying reservation, address, email address and credit information
- Proficient on kiosk operations to assist when necessary
- Answers all inbound calls in a professional manner
- Has an intimate knowledge of the hotel facilities and the local geographic area
- Accepts payment for guests’ accounts at the time of registration and at checkout
- Maintains a house bank and make a deposit and accurate report of receipts daily
- Processes all Retail transactions for the guest
- Responsible for restocking and assuring overall cleanliness of Retail
- Issues luggage claims and check guest luggage when requested
- Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times
- Respectfully listen and respond to guest complaints in an efficient and professional manner
- Completes additional duties as assigned
Minimum Requirements
- 1-2 years of experience in a public contact position
- Customer service experience in the hospitality industry strongly preferred
- Basic computer knowledge and some knowledge in word, excel, outlook, and internet
- A passion for the mission, vision, and values of Sherman Associates
- Schedule may vary due to the specific needs of the hotel