IT Support Specialist Intern
Start Your IT Career Where It Actually Starts: With Real Clients.
GoTech IT Solutions is a managed IT services provider serving small and mid-sized businesses across Eastern Wisconsin and Michigan's Upper Peninsula. We're looking for a motivated student or recent graduate who wants real, hands-on experience in IT support - not just labs and theory, but live clients, real tickets, and the kind of work that actually builds a career.
This paid, part-time internship pays $18.00 to $22.00 per hour - well above typical student employment - and is built to flex around your class schedule. No mandatory on-call. No surprises. Just real work, good pay, and a team invested in helping you grow.
What You'll Do
You'll work directly with real business clients as their first line of technical support:
- Answer client support requests by phone, email, and ticketing portal
- Diagnose and resolve everyday tech issues - connectivity, software, account access, device setup and configuration
- Log and document every ticket in a professional ticketing system (the same tools experienced technicians use every day)
- Help with new client onboarding - setting up users, provisioning devices, and preparing systems for launch
- Contribute to our documentation so that the whole team - and future clients - benefit from what you learn
There is no mandatory after-hours on-call requirement. Scheduled maintenance windows and planned deployments are available as optional paid opportunities - always with advance notice and at your full hourly rate.
What You'll Learn
This is not a shadow-and-observe internship. From day one you will be working in a real, multi-client MSP environment with professional-grade tools:
- Enterprise-grade remote monitoring and management (RMM) - device tracking, alert response, and automated patch management across dozens of client environments
- Professional services automation (PSA) ticketing - SLA tracking, workflow management, and structured client communication
- Microsoft 365 and Azure Active Directory administration
- A dedicated documentation platform used to organize and maintain the full IT environment for every client
- Cybersecurity fundamentals in a live, multi-client production environment
- How to work as part of a multi-layered technical team, curating ticket information and gathering the right details from users to build clear, actionable records
- Ticket triage and the art of balancing issue prioritization across dozens of client environments
- How to leverage automation and emerging technologies to work smarter, solve problems faster, and deliver better outcomes for clients
You'll leave with a clear picture of how a professional MSP operates - the kind of experience that separates candidates in interviews and stands out on any resume.
Who We're Looking For
Required
- Currently enrolled in a college IT, Computer Science, Cybersecurity, or related program - OR a high school senior or vocational student in a tech program - OR a recent graduate within 12 months of completing a qualifying program
- Basic understanding of computer systems, networking, and common operating systems
- Professional communication skills - you'll interact with real business owners and their teams
- Valid driver's license and reliable transportation for occasional local client visits (mileage reimbursed)
- Authorized to work in the United States
Bonus Points
- Hands-on experience with Microsoft 365 or Azure Active Directory
- Microsoft MS-900 (Microsoft 365 Fundamentals) or AI-900 (Azure AI Fundamentals) certification, or interest in pursuing either
- Any prior help desk, lab support, or tech support experience
- Military background - we actively welcome veterans and service members