Donor Experience Specialist

Position Title:  Donor Concierge - Conroe, Sugar Land, The Medical Center (Houston, TX area)

The Blood Donor Concierge plays a vital role in creating a positive, personalized experience for every donor—from scheduling to post-donation follow-up. This position focuses on warmly welcoming donors, guiding them through the process, and ensuring they feel comfortable, valued, and supported at every step. By anticipating needs, providing refreshments, and fostering meaningful connections, the Concierge helps ease anxiety and encourages donors to return, directly supporting the mission of maintaining a safe and reliable blood supply.

In this role, you’ll also act as a liaison between donors and the collections team, sharing insights to enhance the overall experience and recognizing donor milestones to strengthen engagement. Strong communication, problem-solving, and service recovery skills are essential to address concerns and build trust. Ideal candidates bring customer service experience, attention to detail, and a passion for helping others, along with a willingness to travel locally and contribute to a mission-driven team dedicated to saving lives.

We need someone who has:

Associate’s degree in healthcare, hospitality, marketing, public relations or a related field from an accredited college or university plus a minimum of three years of relevant customer service and promotional marketing experience. OR Bachelor’s degree plus a minimum of one-year relevant customer service experience. OR a combination of relevant education and experience.

CRM tool usage preferred. Experience addressing client concerns promptly and effectively using conflict resolution techniques required.

Willingness and ability to complete local travel up to 10% of the time utilizing a personal vehicle.

Valid Texas Driver's License and adherence to the Vehicle Safety Program.

Computer Literate: Microsoft Office

Must have strong analytical skills.

Must have strong interpersonal communication skills.

Good attention to detail, accuracy.

Ability to manage multiple projects and prioritize own work.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

Gulf Coast Blood is an Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results, or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.