Case Manager

SAMARITAN DAYTOP VILLAGE
JOB DESCRIPTION

JOB TITLE Case Manager
DIVISION Transitional Housing
REPORTS TO Assistant Program Director, Program Director or Designee
SUPERVISES OTHERS No
CLASSIFICATIONS: Permanent, Full-Time, Professionals
FLSA Non-Exempt 

POSITION OVERVIEW
Under the general direction of the Assistant Program Director or Designee, the Case Manager is responsible for aiding clients requiring social service assistance. In collaboration with clients, interview and evaluate clients and formulate Independent Living Plans. Locate and make use of appropriate community resources for clients; and relocate clients to permanent housing. This work is conducted in support of the mission and goals of Samaritan Daytop Village.

DUTIES AND RESPONSIBILITIES
• Establishes professional relationships with clients; engages them in permanency services and ensures client confidentiality. 
• Reviews all documentation establishing clients' eligibility for the program and prescreen for non-shelter alternatives. 
• Creates and maintains client files. 
• Conducts initial intake and psycho-social assessment of clients' and clients' 
families' needs and periodic re-assessments. 
• In collaboration with clients, prepares initial and periodic revisions of independent living plans including short-term and long-term client goals. 
• Assists clients in attaining their goals by referring them to permanent housing 
opportunities, identifying and locating community resources for clients, and making referrals to appropriate services 
• Works with clients to break through barriers to client goals, and assists clients in advocating for themselves and in moving toward self-sufficiency.
• Monitors clients' progress toward their goals (dates achieved) via regularly 
scheduled contact and document via progress notes. 
• Follows up with clients and with referral organizations regarding client contact and progress with referral organization. 
• Provides all required information for weekly/monthly/quarterly/annual reports. 
• Acts as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, childcare, housing, legal issues, etc. 
• Schedules appointments for a client with referral organizations. 
• Escorts clients to appointments (housing, entitlements, educational, medical, social service, etc.) 
• Assists clients in completing applications for benefits and entitlements and may process applications on clients' behalf. 
• Keeps abreast of changes in the field.
• Performs other duties as requested.
REQUIREMENTS
EDUCATION, EXPERIENCE, LICENSE/CERTIFICATION, AND/OR SKILLS 
REQUIRED:
• High School Diploma or GED with Two-Three (2-3) years of case management 
experience
OR
• Associate Degree with One-Two (1-2) years of case management experience 
OR
• Bachelor’s Degree with at least One (1) year of case management experience.
• Ability to consistently maintain required documentation.
• Ability to maintain confidentiality.
• Working knowledge of NYC's diverse network of community resources.
• Must demonstrate sensitivity to the needs of clients in crisis.
• Experience collaborating directly with people from diverse racial, ethnic, and 
socioeconomic backgrounds.
• Computer literacy including proficiency in Microsoft Office Suite and EHR.
• Team player and ability to work independently
PREFERRED EDUCATION, LICENSE/CERTIFICATION, EXPERIENCE, AND/OR 
SKILLS:
• Knowledge of DHS CARES Software is a plus.
• Knowledge of techniques for identifying and preventing potentially violent behavior, including crisis management techniques.
• Competency in written, interpersonal, verbal, and computational skills to present and document records in accordance with program standards.
• Knowledgeable about federal, state, and local laws and regulations governing 
substance abuse treatment programs.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable 
accommodations may be available to enable individuals with disabilities to perform essential functions. The work is performed primarily within a transitional setting. A combination of sitting, standing, lifting, and walking is required for substantial portions of the day. Flexibility and patience are required. Must be able to work at times under stressful conditions and which include the potential for unpredictable actions and behaviors from clients. 
EQUAL OPPORTUNITY EMPLOYER
SDV is an Equal Opportunity Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, gender expression, military veteran status, or any other characteristic protected by law. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.