Customer Service Representative

Job Posting Title
Customer Service Representative
Job Description

About Us: Transit Technologies serves as the parent company to a diverse network of transportation products and services that, together, cover the entire lifecycle of a vehicle using best-in-class software. An industry leader in the making, Transit Technologies is on a path to becoming a one-stop shop for transit solutions; a full end-to-end provider of revolutionized mobility services.

Job Summary: This position is responsible for providing customer support to participants in multiple transportation programs. Individuals must be able to answer incoming calls, make outbound calls and respond to customers questions and concerns. Applicants must have the ability to work independently and have strong communication and customer service skills. Applications should have excellent organizational, problem solving and computer skills. Applicants must have the ability to communicate verbally with an elderly and differently abled population, skills include patience, empathy and understanding. Individual must be a team player and work with staff to increase knowledge and understanding of the programs supported. Experience in the transportation industry a plus.

Essential Functions/Skills:

· Answering incoming calls, making outbound calls, responding to customer questions and issues.

· Enter all calls into a Call Management system and provide detailed documentation of conversations with customers, problem resolution and any follow-up actions that are required.

· Strong Customer Service and communication skills.

· Strong Microsoft Office knowledge and skills.

· Strong verbal and written skills.

· Produce documents for written communication with participants.

· Perform general office tasks, including mailings, filing, etc.

· Work with Supervisor and Manager to monitor performance.

· Perform other related work assignments as required.

Qualifications:

· 3-5 years related experience

· Knowledge of Customer Support operations.

· Knowledge of call distribution phone systems.

· Ability to work independently and as a member of a team.

· Excellent oral and written skills

· MS Office and computer knowledge

Why you should join our team . . .

•At Transit-Technologies, we hire team members who can take initiative and ownership of their role and are dedicated to finding new clients and enhancing the experience of existing ones. Our work is extremely fast paced and never the same from day to day, and our team members appreciate the autonomy to manage their daily workload and contribute to the success of our company. Our sales team members work with amazing software solutions that have a great impact on the transportation industry providing service to their communities every day.  Our team members find that the experience they gain helps them grow in their technical expertise and overall sales presentation skills, contributing to their overall professional development.

•Transit-Technologies is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.