Counselor II

The Counselor II position is responsible for managing the case and vocational rehabilitation process of participants within Goodwill and those in stable work positions under the Supported Employment program. This position includes Developing the Participant intake program, referral, and termination processes.

Essential Duties and Responsibilities:

• Provides coaching, counseling services, and intervention on an ongoing basis in areas such as personal and social adjustment, work training, work behavior, habits, attitudes, productivity, and values, as they relate to the participants' overall rehabilitation plan.
• Maintains detailed case records and follows procedures according to contract sources, funder, and agency requirements.
• Ensures timely development of written case management documentation, such as individualized program plans, Referrals to Rehab, progress reports, case notes, quarterlies and annual reports, individualized performance evaluations (IEE), case reviews, etc.
• Monitors and evaluates participants’ progress; Participates in case review meetings with stakeholders and provides guidance and coaching to help participants resolve issues and remain motivated to maintain employment.
• Connect participants to additional resources such as financial aid, vocational training, extensive counseling and therapy services, medical care providers, or other state and local assistance as needed.
• Ensure participant information is entered into appropriate forms, databases, or reports promptly and maintain confidentiality requirements.
• Responsible for generating, maintaining, and reporting monthly caseload tracking of documents and face-to-face contacts (first workday of the month).
• Responsible for administering program satisfaction surveys to participants at termination or once per year.
• Supervise the special transportation of participants as needed.
• Comply with the agency’s policy and procedures and Commission on Accreditation of Rehabilitation Facilities standards.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Experience providing counseling and job coaching to adults with disabilities.
• Must have the ability to establish and maintain good working relationships with community partners.
• Must be flexible, multi-task oriented, and able to prioritize job duties with minimal supervision, including flexibility in work hours.
• Must always exercise discretion and confidentiality.
• Must attend required meetings.

Education and Experience: 

• A bachelor’s Degree in Rehabilitation, Psychology, Education, Special Education, Mental Health Counseling, or a related discipline from an accredited institution is required.
• 1-3 years of counseling and case management experience in a non-profit setting preferred. Experience may be considered instead of education at the discretion of the Vice President of Mission Services.
• Strong counseling and coaching skills. Excellent interpersonal and written communication skills (Good English grammar and punctuation).
• Computer literate. Excellent organization, communication, and interpersonal skills.
• Bilingual (English/Spanish- English/Creole) highly desirable.