Medical Receptionist

Join Our Team at Carolina Regional Orthopaedics!

We are on the lookout for passionate and dedicated Medical Receptionists and Therapy Care Coordinators to serve at our outpatient rehab locations in Rocky Mount, NC.

Why Choose Carolina Regional Orthopaedics?

• Work-Life Balance: Enjoy a Monday through Friday schedule with no weekends!
• Competitive Compensation: Earn above market rates with additional profit-sharing opportunities.

Clinical Guest Coordinator Responsibilities:

• Welcomes patients and visitors by greeting them in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments.
• Comforts patients by anticipating anxieties, answering questions, and maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information and collecting patient charges.
• Protects patient rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures and reporting needed changes.

Therapy Care Coordinator Responsibilities:

• Welcomes patients and visitors in person or on the phone, answering or referring inquiries.
• Schedules patients for therapy and assists with inbound and outbound referrals.
• Optimizes scheduling for the patient and corresponding appointments within the practice.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Verifies benefits and obtains authorization to treat from various medical coverage payors.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Contributes to team effort by accomplishing related results as needed.
• Other duties as assigned.

Minimum Requirements:

• 1-2 years in a medical office or physical therapy environment preferred.
• Experience with patient scheduling & EMR systems preferred.
• Knowledge and understanding of insurance authorizations preferred.
• Proficiency in Microsoft Office & Outlook.
• Excellent customer service and telephone skills.

Other Skills Required:

• Ability to Multi-Task
• Organized
• Self-Motivated
• Attention to Detail

At Carolina Regional Orthopaedics, we are proud to serve our community, helping our friends and neighbors get back on their feet. If you're ready to make an impact and advance your career in a supportive and dynamic environment, apply today!

Equal Employment Opportunity:

Carolina Regional Orthopaedics provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This position requires a background check upon acceptance.

#3633 & #3364