Senior Recreation Aide

COMPENSATION: $16.25/hour
(full range: $16.25 - 23.56/hr)
 

SCHEDULE: not to exceed 20 hours per week, generally Mon. - Fri. Flexibility to work evenings & weekends for events required.

POSITION SUMMARY:
Under general supervision of the Senior Center Supervisor or their Designee, the incumbent is responsible for assisting with the day-to-day coordination, operation, and implementation of the Senior Center’s programs, and to direct programming and operations in the absence of the Senior Center Supervisor. Other duties include administrative support, on-site supervision of volunteers and instructors, etc.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Assist with the coordination, planning, organization, and implementation of various senior recreational programs and activities to meet the needs of the senior citizen population in the community, including but not limited to: special events, day trips, trip transportation, fundraisers, and services for seniors and with community agencies and resources.
• Assist with meal reservation requests, daily meal count, serving meals/snacks, and kitchen preparation and clean up.
• Assist with collecting fees, answering phones, and registering individuals for programs, events, classes, trips, etc. Provide information and give referral, benefit, assistance, and resource information to patrons as needed.
• Assist with the rental reservation process.
• Oversee the use of senior center equipment and supplies. Assist with the monitoring and maintenance of office supply inventory, as well as the distribution, inventory control, and requisition of recreational programming supplies.
• Ensure the safety of all patrons and staff. Act immediately and appropriately to secure the safety of patrons in the event of an emergency. Communicate and enforce rules and regulations of the Senior Center and related programs and activities.
• Perform attendance counts of all activities, programs, etc., and maintain accurate records of program attendance. Prepare and maintain appropriate records and reports.
• Assist in the maintenance and publishing of all activities and related marketing materials.
• Attend mandatory training and in-service meetings.
• Inform supervisor of all work-related activities.
• Present a professional appearance and attitude at all times, and maintain a high standard of customer service.
• Perform various maintenance duties as directed to maintain a clean and safe facility.
• Adhere to all departmental & City policies and procedures.
• Assist coworkers and other divisions as needed.
• Regular, reliable, and punctual attendance is required.

ADDITIONAL DUTIES & RESPONSIBILITIES:

• Flexibility required for special events or other duties.
• Perform other duties and responsibilities as assigned.

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:

• Ability to lead, mentor, and direct coworkers, volunteers, and instructors effectively.
• Strong oral, interpersonal, and written communication skills.
• Ability to work well under pressure; prioritize effectively; exhibit appropriate decision making; and perform successfully in a dynamic, changing environment with professionalism, flexibility, and adaptability.
• Ability to utilize appropriate attention to detail; exhibit effective professional judgment through initiative and creative problem solving; and effective organization skills.
• Ability to work effectively in a team environment, and treat co-workers, vendors, and patrons with professionalism, courtesy, and respect. 
• Ability to be punctual and attend work regularly.

MINIMUM QUALIFICATIONS:

• At least 18 years of age.
• High School diploma or GED.
• A minimum of two (2) years of experience in a customer service role that involved active problem solving.
• Current CPR/AED/First Aid certification, or the ability to obtain certification within 30 days of hire.
• Must pass a pre-employment screening, background check and employment eligibility verification.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

The essential functions of this position are performed primarily in an indoor environment and in a seated position. Position requires frequent sitting, repetitive motions, lifting of negligible weights, fine dexterity and the ability to clearly see and hear. Occasional standing, pushing, pulling, bending, carrying, lifting up to fifty (50) pounds and kneeling may be required for some duties. Must be able to use various office equipment, including but not limited to, computers, audio/visual technology, telephones, fax machines, printers, copiers, etc.

EQUAL EMPLOYMENT STATEMENT:

The City of Roanoke provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the City of Roanoke complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. The physical demands described in this document are representative of those that must be met by an employee to successfully perform the essential functions of this jobs.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.