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Position:         Employment Intern 

Program:        New American Program

Status:             Full-time, Non-Exempt

Reports to:      Employment Coordinator 

Location:         Springfield, MA

The Employment Intern plays a crucial role in JFSWM’s Employment Program. This role involves assisting clients in various aspects of the job application process, providing interpretation services, transportation assistance for interviews and onboarding, crafting resumes, and offering general support to the employment team. They will work closely with the Employment Coordinator and Employment Specialists to ensure that refugees and immigrants receive the necessary support to secure employment and achieve self-sufficiency. 

Responsibilities:

  • Assist clients in completing job applications, ensuring accuracy and completeness
  • Provide interpretation services to facilitate effective communication between clients and potential employers.
  • Accompany clients to job interviews and onboarding sessions, providing transportation assistance and other support.
  • Collaborate with Employment Specialists to create and revise resumes for program participants, highlighting their skills, experiences, and qualifications
  • Support World of Work classes to provide job readiness training, including interview preparation, workplace communication, and cultural orientation
  • Support program participants in enrolling their children in childcare services, coordinating with local providers and agencies to ensure access to quality care
  • Collaborate with the employment team to identify job opportunities for clients.
  • Provide administrative support, such as maintaining client records and tracking job placement outcomes.
  • Offer interview preparation guidance, including mock interviews and confidence-building exercises.
  • Conduct regular check-ins with clients to monitor their progress and address any challenges they may encounter.

 

Qualifications:

  • High school diploma or equivalent
  • Fluent in English, proficiency in at least one other language preferred.
  • Experience working with diverse populations, particularly refugees or immigrants, and sensitivity to cultural differences.
  • Strong interpersonal and communication skills, with the ability to interact effectively with individuals from diverse backgrounds.
  • Strong organizational skills with the ability to prioritize tasks and manage time effectively.
  • Valid driver's license with a clean driving record and access to a reliable vehicle.
  • Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
  • Proficiency in basic computer applications and willingness to learn new software programs.