Revenue Accounting Coordinator

MSC Cruises, the world’s third-largest cruise line, is committed to delivering operational excellence and financial accuracy across its global operations. The Revenue Accounting Coordinator supports revenue-related activities by managing ticket inquiries, investigating refund discrepancies, processing refunds, and ensuring accurate recording of cash movements. This role serves as a key liaison between internal departments to ensure timely resolution of cases while maintaining financial integrity. Reporting to the Revenue Accounting Manager, the position contributes to the efficiency and accuracy of revenue accounting processes.

 Key Responsibilities:

• Manage and resolve ticketing and refund-related cases through internal systems and service queues 
• Review bookings to validate refund eligibility, pricing discrepancies, and payment status 
• Process refunds, adjustments, and corrections in accordance with company policies and timelines 
• Respond to inquiries regarding ticketing, payments, and refund status 
• Collaborate with departments such as Contact Center and Sales to resolve complex cases 
• Monitor and track open tickets to ensure SLAs and deadlines are met 
• Identify and escalate discrepancies, system issues, or high-risk transactions 
• Maintain accurate documentation and audit trails for all transactions 
• Track and support KPI performance metrics 
• Assist with chargebacks, treasury logs, claims, and group commission processes if needed 

Qualifications & Skills

• Bachelor’s degree in Finance, Accounting, Business, or a related field preferred; equivalent combination of education and relevant experience will be considered
• 1–2 years of experience in revenue operations or a similar role preferred
• Excellent attention to detail and accuracy in financial transactions 
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment 
• Strong communication and collaboration skills across departments 
• Comfortable working in transactional finance environments with high volumes.
• Ability to work independently and meet deadlines in a fast-paced environment.

Key Competencies

• Accountability and ownership 
• Cross-functional collaboration 
• Customer-focused mindset 
• Time management and prioritization 
• Adaptability in a dynamic environment 

Eligibility Requirements

• Must be a U.S. Citizen or U.S. Permanent Resident 
• MSC Cruises participates in E-Verify

MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.