Public Safety Dispatcher

Public Safety Dispatcher

The City of Augusta is a thriving community that blends rich history with modern opportunities and is home to nearly 19,000 residents. Nestled along the scenic Kennebec River, Augusta has served as Maine’s capital since 1827 and is considered by many to be one of the nation’s most picturesque state capitals. As the center of state and local government, Augusta serves as a hub for education, healthcare, and commerce in Central Maine. With a diverse economy, a spirit of innovation, and a revitalized downtown, Augusta is an ideal place to live, work, and recreate, where opportunity and quality of life seamlessly intersect.

Primary work responsibilities include receiving calls for service from the public, dispatching and responding to requests or directions from patrol units via radio and telephone, and entering and receiving computerized information while simultaneously logging or recording activities. These include calls for police, fire, and rescue services within the City of Augusta, and at times, outside the City of Augusta, as rescue personnel respond to calls for service outside of the city limits.  The Augusta Police Department dispatches for the Hallowell Police and Fire Departments. Emergency Augusta Water District calls are also received during non-duty hours.

Requirements

Qualified candidates will have the ability to interact effectively with the public and make decisions quickly, prioritizing and handling multiple tasks during both routine and life-threatening situations in a fast-paced environment with minimal supervision.  Preference will be given to those applicants who have related training and/or experience.  National and State certifications will be required to maintain employment. Thorough background checks are conducted for these positions.  Shift work and overtime assignments are required.

Compensation & Benefits

This full-time (40 hours), non-exempt position offers a comprehensive benefits package. The FY26 pay range for Teamsters Dispatch is $23.20-$31.11 per hour, with annual COLA increases and potential merit-based step adjustments; starting pay depends on experience, qualifications, and budget availability. The City covers 80-90% of health, dental, and vision premiums. The Pemaquid Health Plan includes an HRA for deductible support and a 2.75% wage increase. Additional benefits include participation in the MainePERS Plan AC defined benefit retirement plan (no Social Security participation), paid time off (vacation, sick leave, and 13 holidays), life insurance, and access to optional benefits such as Flexible Spending Accounts (FSAs), short-term disability, a 457(b) plan, and tuition reimbursement. A medical buyout option ($3,000 - $3,600 annually) is available for those with alternate coverage.

How to Apply To apply please mail, fax, hand-deliver, or email a cover letter and resume/job application to: Human Resources, 16 Cony Street, Augusta, Maine 04330; Fax: 620-8175; Email: HR@augustamaine.gov

Deadline to Apply Applications will be reviewed as they are received, and the position will remain open until filled. 

Minimum Internal Posting Period 03/27/26 – 04/10/26 

~The City of Augusta is an Equal Opportunity Employer~