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Description

 

Location: Unity Hotel & Conference Center

Schedule: Wednesday - Saturday 10pm - 7am

Position Summary:   Provide assistance to guests and visitors in making reservations, check in and out and offer a customer friendly lodging environment. Responsible for daily transactions and nightly audit process.

Essential Job Functions:        

  1. Accept in bound phone calls and in-person requests for lodging reservations and assist guests with questions and requests.
  2. Perform check-in and check-out procedures via electronic hotel management system.
  3. Post payments, balance receipts and prepare lodging reports daily and maintain an accurate posting of charges and payments and keep an accurate accounting of the cash drawer.
  4. Perform kitchen tasks such as preparing and/or serving items for hotel breakfast, washing dishes, and general cleaning of prep area, equipment, buffet, and dining area.
  5. Regular and reliable attendance at the worksite and adhere to assigned schedule.
  6. Adhere to all company and departmental policies and procedures per the guidebook including all safety requirements including all safety guidelines.
  7. Utilize electronic time management system to input time, attendance, and paid time off request

Non-Essential Job Functions:

  1. Perform housekeeping duties to include but not limited to dusting, changing bed linens, vacuum/mop, and clean guest bathrooms.
  2. Assist guests and visitors with travel arrangements, including transportation to and from the airport, as needed.
  3. Work flex hours, overtime, weekends, and holidays, as business necessity dictates.
  4. Communicate with other local hotels, and various Unity departments, as requested.

Qualifications

 

Education:

  • Minimum High School Diploma/GED Equivalent

License:  

  • Jackson County Food Handler’s Permit (training provided)

Competency:

  • Able to acquire and apply knowledge, skills, and experience to accomplish results.
  • Able to provide high quality service while consistently seeking ways to improve outcomes and enhance service.
  • Able to demonstrate Unity core values which are, honesty, trust, excellence, integrity, and respect.

Experience:    

  • Minimum 1 year hotel/motel, guest services and/or night auditor experience
  • Demonstrated phone system experience to adequately accept incoming calls, transfer and provide interdepartmental support
  • Exceptional customer service skills
  • Former cash handling/cashier experience and demonstrated audit experience
  • Detailed verbal and written communications skills to successfully interact with all levels of the organization and variety of guests and visitors.
  • Basic office skills and experience, including use of office equipment, room set-up, and work order requests.
  • Former cleaning or physical labor-intensive experience, preferred.

Computer Skills:  

  • Minimum basic end user of MS Office: MS Word, MS Outlook
  • Minimum user of keyboarding and demonstrated data entry skills
  • Former experience with hotel management software, preferred or the demonstrated ability to learn and operate the system.

Preferred Prerequisites:  

  • Complete pre-employment skills testing:   MS Word, Data Entry A/N, Basic Office Skills,
  • Fluent reading, writing, and speaking bilingual skills (Spanish/English) required, only when indicated.

Work Environment & Physical Requirements 

Activity

Frequency 

Inside Work 

C 

Outside Work 

F 

Use of Hands/Fingers 

C 

Lifting/Carrying:  25 lbs. Max 

O 

Climb- Stairs/Ladders 

N/A 

Reach (select): Overhead /Forward 

N/A 

Sitting/Workstation 

F 

Traveling  

N/A 

Exposure to Hazards             

O 

Excessive Noise  

N/A 

Exposure to Temperatures  

N/A 

Operate Computer 

C 

Talk/Communicate:  

C 

Operate Company Vehicles 

N/A 

Taste/Smell:  

N/A 

Standing/Walking 

C 

Stoop/Kneel/Crouch/Crawl 

O 

Read/See/Hear 

C 

Operating Company: Copier, Fax, Printer, Telephone System, vacuum, mop/bucket, dusting clothes, Cash Drawer, Credit/Check Approval System, laundry washer and dryer, oven, microwave, food holding equipment, convection burner, pancake machine. 

O 

Personal Protection Equipment: latex gloves 

O 

N/A                       Not Applicable Activity - Not applicable to this occupation  

O                           Occasionally Position requires this activity up to 0-27% of the time (02.5 or < hrs/day) 

F                            Frequently Position requires this activity up to 27-61% of the time (02.5-5.5 hrs/day) 

C                           Constantly Position requires this activity up to 61-100% of the time (5.5+ hrs/day) 

Additional Information 

Work Environment: Lodging and Conference Center Environment 

 Acknowledgment 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.