Tour Guide

Do you enjoy storytelling that brings history to life? If so, come join us as a seasonal Tour Guide at our unique historic locations in the City of Superior; Fairlawn Mansion, the SS Meteor Museum, and the Old Firehouse & Police Museum!

Purpose & Overview

Part-time seasonal positions responsible for providing tours, operating gift shops, event set up, and completing a variety of other clerical and cleaning duties for the City's historic properties. 

General Responsibilities

Guided Tours

1. Provide up to seven tours per day, maintaining an energetic and positive attitude.
2. Learn and deliver a script from memory.
3. Answer visitor questions during tours and in gift shops.
4. Provide information on artifacts and history during tours. 
5. Assist with tourism related questions from guests.

 
Gift Shop

1. Handle cash, collection admissions, operate a point-of-sale system, and operate online reservation system.
2. Perform regular inventory checks in coordination with gift shop administrative staff.
3. Keep gift shop stocked and report any stock shortages to the gift shop administrative staff.
4. Reconcile gift shop transactions at the end of each shift to ensure an accurate deposit.

General

1. Follow a cleaning chart to ensure all of the City's historic property sites are neat and organized.
2. Answer telephones and direct calls.
3. Perform other related duties as required or assigned by the Museums Manager, Administrative Assistant, or Museums Director.

Knowledge

1.  Some knowledge and familiarity with public speaking to a group of 20 or less people and answering their questions.
2.  Working knowledge of cash handling and general accounting.

Skills

1.  Memorize and recall a script using visual prompts.
2.  Share local history with a diverse group of people with positive enthusiasm and excellent customer service.
3. Self-motivation.

Ability

1.  Communicate clearly and concisely. 
2.  Establish and maintain effective working relationships with Historic Property staff and the public.
3. Speak in front of a group of people using a memorized script.
4. Operate a cash register.
5. Provide Historic Property guests with a memorable experience that reflects the City's Historic Property's mission and values.
6. Cross-train in all three museums as needed.

Requirements

1.  No education requirements 
2.  No specific training or experience required, but experience working with the public or handling cash would be helpful.
3.  Must pass a pre-employment drug screen prior to hire. 

Position Conditions

1.  Perform the physical requirements to accomplish the responsibilities of the job, with or without reasonable accommodation. 
2.  Regularly walk and stand for significant periods of time, climb stairs and ladders.
3.  Occasionally lift and move up to 25 pounds to set up tables, chairs, supplies, and equipment.
4. Regularly exposed to outdoor weather conditions, particularly working on the SS Meteor Maritime Museum.
5. Occasionally required to work in very warm conditions inside the museums.
6. Noise level is typically low to moderate but can be higher based on the number of visitors at the museums.
7. May be required to work in close quarters.
8. May occasionally work nights and weekends.