2026 Reservation Specialist (Office & Store)

Position Overview

Reservation Specialists are the heart of the campground’s front-facing operations. This role combines customer service, reservations, retail transactions, and daily office upkeep to ensure every guest interaction is welcoming, accurate, and efficient. Reservation Specialists serve as the front desk team, store attendants, and check-in support staff, playing a key role in creating a positive guest experience from arrival to departure.

This is a seasonal position, with employment typically running from mid-March or early April through the end of October or the first week of November, depending on operational needs and calendar dates. As a seasonal role, employment will conclude at the end of the operating season.

Hours Overview
The office is open from 9am-8pm Sunday-Thursday and 9 am-10 pm Friday and Saturday. with an open shift and closing shift, and a mid-shift on the weekends

Primary ResponsibilitiesReservations & Guest Services

• Create, modify, and manage campground reservations accurately
• Assist guests with changes to existing reservations
• Process seasonal camper payments and overnight guest payments
• Answer phones, emails, and in-person inquiries professionally and courteously
• Provide accurate information regarding campground policies, amenities, and events
• Serve as the primary front desk contact for guests and visitors

Check-In & Gate Operations

• Prepare check-in packets for overnight guests and seasonal campers
• Assist with the guest check-in process during peak times
• Activate gate keys and manage gate access
• Monitor gate activity during assigned shifts
• Perform gate check-ins during weekends or scheduled times, including physically assisting at the gate when required

Retail & Cash Handling

• Operate the store register and maintain an accurate cash drawer
• Process sales transactions and handle payments responsibly
• Assist guests with store purchases
• Maintain accountability for all cash handling and point-of-sale procedures

Inventory & Stocking

• Stock shelves and maintain organized product displays
• Monitor inventory levels and notify management when items need to be ordered
• Assist with inventory counts and restocking procedures

Office & Facility Upkeep

• Maintain a clean, organized, and welcoming office and store environment
• Refill and maintain slushee and coffee machines
• Water flowers and maintain the immediate exterior area surrounding the office building
• Assist with general cleaning and organization tasks as needed

Team Culture & Support

At Roundup Lake, being part of the team means being part of the whole team. While each position has specific responsibilities, team members may be asked to assist with tasks outside of their primary job description when needed. We do not operate with a “that’s not my job” mindset. Instead, we work together, support one another, and step in where help is needed to ensure the best experience for our guests and fellow team members. Roundup Lake is a family, and our team members are expected to float, adapt, and assist whenever and wherever support is required.

Schedule & Seasonality

• This is a seasonal position
• Typical employment period: mid-March/early April through late October/early November, depending on seasonal operations
• Hours may include weekdays, weekends, holidays, and peak event periods
• Employment will conclude at the end of the operating season due to the seasonal nature of the role

Qualifications

• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Basic math and cash-handling skills
• Comfortable using computer systems for reservations and payments
• Ability to work independently and as part of a team
• Strong attention to detail and organization
• Ability to stand for extended periods and perform light physical tasks such as stocking, cleaning, and watering plants

Benefits

• Fun, team-oriented work environment
• Employee appreciation parties and staff events
• Provided uniform
• Employee discounts on store merchandise and campground reservations
• Complimentary access to park amenities during employment, including:
• Lake access
• Boat rentals
• Inflatable water obstacle course
• Swimming pool
• Scheduled activities and events
• Live music and entertainment
• And more!

Internship Eligibility

Some applicants may be eligible to use this position to fulfill internship or work-based learning requirements through their educational institution, including high school and college programs, pending school approval and program requirements.

Equal Opportunity & Employment StatusEqual Opportunity Employer

Roundup Lake is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

At-Will Employment

The Company and the Employee acknowledge that the Employee’s employment is and shall continue to be at-will, as defined under applicable law. If the Employee’s employment terminates for any reason, the Employee shall not be entitled to any payments, benefits, damages, awards, or compensation other than as provided by this Agreement, or as may otherwise be established under the Company’s then existing employee benefit plans or policies at the time of termination.

Additional Duties

The above details your general job description; however, there will be other duties assigned as needed to support your department, other departments, and our customers.

Job Types: Full-time, Part-time, Temporary

Benefits:

• Employee discount

Ability to Commute:

• Mantua, OH 44255 (Required)

Work Location: In person