Front Desk Professional

NOTE: We are currently seeking applicants with summer/seasonal availability beginning in May.

Job Type: Part-time (12hrs/week minimum, to 29 hrs/week maximum)

Start Date: on or before May 15, 2026 (priority start dates between April 15 - May 1)

Work Location: In person, Washington D.C. (Northwest, West End)

Business Hours: M-F 6am-10pm, S-Su 7am-8pm

Wage: $17.95 per hour

Squash On Fire, Washington, D.C’s. premier Squash destination is a world-class, high-end squash facility that is open to all. Centrally located, easily accessible, and with programs designed by award-winning coaches, Squash On Fire is designed from the ground up to be unlike any other squash facility in the nation.

Front Desk Associates are the ambassadors of Squash On Fire and first faces seen by our incredible players. This role requires enthusiasm and a strong desire to engage with and serve people of all ages. You'll moderate check-in's and reservations, provide guest services and solutions, answer guest inquiries via phone system and email, and more. You'll greet and direct players, first-time guests, and visitors with a welcoming and professional approach.

Job Responsibilities:

• Maintain accurate records of customer reservations, transactions, and inquiries
• Inform and adhere to facility and reservation procedures and policies with players
• Ensure high player satisfaction by building relationships with the SOF community
• Develop, maintain, and employ knowledge of squash and its equipment, SOF programming and services, retail products, the facility, front desk operations, and in-house restaurant operations
• Provide basic technical support, troubleshoot issues, and escalate complex problems as needed
• Assist customers by recommending retail products, processing transactions, and ensuring a positive retail shopping experience
• Identify and respond to opportunities for programming and package sales recommendations
• Assist with programming, outreach, and retail management projects as needed
• Provide dependable and reliable shift coverage, including independent opening and closing of the facility
• Associates must work two shifts each week for minimum of 12 hours per week. Shift length is 4 to 8 hours (see standard shift schedule below).

Basic Qualifications:

• High school graduate or equivalent
• Customer service experience
• Excellent oral and written communication skills
• Must have flexibility with scheduling including weekends, holiday, and early morning/late evening availability

Preferred qualifications:

• One to three years of customer service experience (especially in a health, recreation, or wellness facility or club environment)
• Proven experience as a sales representative including lead generation and relationship building
• Experience working with CRM systems (Customer Relationship Management)
• Experience in the retail soft goods industry
• High school, college, and club athletics participation (especially squash, tennis, racquetball, or racquet sports)

Applicants for employment must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.

Equal Employment Opportunity

All employment decisions are made without regard to race, age, creed, sex, religion, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as is protected by local, state or federal law.

Benefits: Employee discounts of 20% or more, flexible scheduling, and free squash Play Sessions when available

Schedule:

• Mornings, Evenings, and Weekends
• Weekdays and Weekends
• Typical weekday shifts 6am-12pm, 12-4pm, 4-10pm
• Typical weekend shifts 7am-1pm, 1-8:30pm