Client Support & Service Coordinator - RRH
Client Support & Service Coordinator - RRH
About Us: Volunteers of America is a national, faith-based nonprofit organization founded over 125 years ago. VOA Illinois is one of the oldest affiliates of the Volunteers of America family delivering strength-based trauma-informed, gender-responsive and culturally sensitive programs and services at the highest standards of excellence to our clients. We have never stopped reinventing our services and we continue to innovate based on our communities’ evolving needs. VOA Illinois, a certified “Great Place to Work,” fosters an organizational culture focused on faith, innovation and collaboration. Year after year VOA IL expands and promotes from within, holding a workforce with over 50% having experienced promotion. Check out our careers page to find more opportunities at Careers - VOA Illinois.
Position Type: This is a Full-time, in-office position with occasional work from home opportunity and requires a 40-hour week on average. This position is typically nonexempt and reports to the Rapid Rehousing Manager. This position is on-site for the first three months. After this period, employees in good standing may be eligible for at least one remote workday per week, subject to performance, manager approval, and business needs.
Environment: Physical demands include sedentary work, operating a computer and other office productivity machinery with frequent communication with clients and colleagues of VOA Illinois and others involved in the care and custody of clients. The individual hired must be able to move, traverse and travel in the community in a vehicle, assist clients in and out of a vehicle if necessary and transport clients in the community. Must be able to lift and carry up to 50 lbs.
Core Competencies: To perform this job successfully, an individual must be able to meet or exceed the following;
- Drive engagement and communication with clients that embodies empathy, patience and emotional intelligence.
- Advocate for clients using active listening to determine resources and meet various needs.
- Collaborate with VOA colleagues, outside organizations or vendors, etc. to connect clients and obtain necessary resources.
- Display discipline in managing time and attention to assigned caseload, tasks or projects.
- Exercise prudent stewardship of agency resources.
- Exhibit cultural competence while serving clients of diverse backgrounds and commit to expanding knowledge and understanding of different communities and people groups.
- Demonstrate ethical and professional behavior at all times.
- Engage with trauma-informed care approach and practice principles.
- Recognize and display ability to de-escalate and resolve conflict as necessary.
Program Overview: VOA Illinois' Rapid Rehousing Program provides short-term rental assistance and services. The goals are to help people obtain housing quickly, increase self- sufficiency, and stay housed. It is offered without preconditions such as employment, income, absence of criminal record or sobriety, and the resources and services provided are typically tailored to the needs of the participant.
Essential Functions: The Rapid Rehousing Client Service and Support Coordinator is responsible for providing strength-based, client-centered, relationship-driven, and family- focused services and interventions to individuals or families served by VOA Illinois. Duties for this position; providing intense case management, which includes; intake and assessment with new residents, collaborative development of individual service plans with residents, crisis intervention and linkages to resources/referrals. Additionally, he/she will work to assist residents in goal attainment, including but not limited to: maintaining their housing, obtaining and maintaining sustainable income, and achieving health and wellness goals with the objective of residents being prepared to take on full responsibility for market-based rent and leases within a 12-month period. Development of contacts with service providers and agencies for resident referrals, educating clients on available services, and monitoring the provision of services by VOA Illinois is also expected.
Other Duties: As assigned by supervisor.
Education and Experience:
- Bachelor’s degree in Human Services, Social Work, Psychology, Education, Business Management, or other related industries.
- Minimum of 2 years of direct work in the areas of employment, case management and working with homeless populations.
- Basic understanding of the Trauma-Informed Care and Harm-Reduction service approaches.
- Demonstrated ability in communication, collaboration, conflict resolution human services working with highly vulnerable clients.
- Excellent interpersonal, critical thinking, and written and verbal communication skills.
- Must have a valid driver’s license as the job requires significant travel in the Chicago metropolitan area.
- Experience and demonstrated proficiency/success in leveraging and working with community resources.
- Must be proficient in Microsoft Office, with especially spreadsheets, databases, and reporting tools.
Compensation and Benefits: Base Hourly Range: $22.20 - $26.64
- Medical Dental, Vision
- 403b/403b Matching
- Paid-Time Off
- Life Insurance
- PSLF
- Employee Assistance Program (EAP)
- Flexible Spending Account (FSA) / Health Savings Account (HSA)
- Referral program
- AFLAC Supplemental Insurance options
VOA Illinois provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal or local law.
Reasonable accommodations will be considered to qualified applicants and employees with disabilities upon request.