Transaction Services Representative I

TopLine Financial Credit Union has been a member-owned financial services cooperative since 1935. We are looking for outgoing individuals to join our Transaction Services team that is dedicated to building life-long relationships to help our members reach and manage their financial goals. 

The Transaction Services Representative I is responsible for serving members needs by providing first-level support for transaction services such as ACH, check, and wires.

A successful Transaction Services Representative I will be able to do:

• Download and upload in-Clearing check files for posting.
• Review and resolve errors or exceptions in In-Clearing check files.
• Review and process check adjustments and Canadian check inquiries received from Member Care Center and Branches.
• Handle incoming and outgoing wire transfers.
• Review and process account-to account transfers request, and create ACH files for transmission.
• Upload ACH files to the Federal Reserve for transactions from Online Banking, new accounts, and loan origination.
• Research and resolve member inquiries regarding account statements, disputes, and monetary adjustments. 
• Assist and support credit union staff via phone and emails.
• Provides backup for Transactions Services Representative II.

Qualifications: 

• 2-year associates degree in Accounting, Finance, Banking, or similar field or equivalent work experience
• Basic understanding of accounting balancing and reconciliation.
• General knowledge of banking transaction and payment systems.
• Strong customer service skills.
• Ability to work independently while meeting deadlines.
• Prior experience with ACH or check processing preferred. 
• Certification by NACHA: AAP, ACP, or Equivalent preferred. 

Salary Range: $21.31 - $26.63 (hourly)

Benefits: 

• 401(k) with Employer Match 
• Dental
• Disability Insurance
• Employee Perks
• Flexible Spending Accounts
• Life Insurance
• Medical 
• Paid Holidays
• Paid Time Off
• Pet Insurance 
• Referral Program 
• Vision

Ready to take the next step with us, apply now at https://www.toplinecu.com/careers.

At TopLine Financial Credit Union, we celebrate diversity by offering a work environment that is shaped by individual respect and mutual trust where every individual can thrive. We are proud to be an Equal Opportunity/ Affirmative Action Employer committed to diversity in the workplace and comply with all applicable federal, state, and local laws regarding non-discrimination and affirmative action.