Inside Sales Manager-Retention - Sioux Falls, SD

Position Overview

This is a hybrid position working 3 days per week from our Sioux Falls office with the option to work-from-home 2 day per week.

Work Location Type

Hybrid

Job Summary:

The Inside Sales Manager – Retention is responsible for driving Midco’s revenue growth by leading and supporting the retention sales teams. This role focuses on helping sales team members achieve their goals, developing and implementing strategies to keep existing customers, and encouraging both additional and new sales across all product lines. The manager ensures the team is effective, motivated, and aligned with company objectives to maximize customer retention and overall sales performance.

Responsibilities:

• Lead, develop, and manage a retention-based sales team capable of carrying out the essential elements of Midco’s strategy, standards, policies, and procedures.
• Execute successful strategies for residential customer retention that also leverage both incremental and new sales opportunities.
• Set goals and monitor team member performance on a daily, weekly, and monthly basis and provide guidance to ensure maximum effectiveness and continued growth.
• Produce accurate and timely reports and provide analysis as needed.
• Provide timely performance feedback and coaching according to company policy in monthly one-on-one meetings, quarterly and/or annual reviews, and when necessary, address disciplinary and/or performance problems.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Required Qualifications:

• High School Diploma/GED.
• Minimum of three years sales or customer retention experience.

Preferred Qualifications:

• Bachelor’s degree in relevant field and/or an equivalent level of education or work experience.
• Minimum of one-year supervisory experience.

Work Environment:

• Inbound Call Center Environment, wearing a headset. 
• Extremely time sensitive to meet customer demand. 
• Employees may be required to work more than 40 hours per week.  

Physical Demands:

• Heavy keyboard/mouse usage required with repetitive movements.  
• Must remain at your workstation for long periods of time.  

Mental Demands:

• Ability to understand, follow, and execute both routine and non-routine verbal and written instructions. 
• Proficiency in understanding problems and collaborating with others to find alternative solutions. 
• Clearly articulate instructions and expectations. 
• Skilled in focusing on the issue at hand without reacting emotionally. 
• Ability to de-escalate conflicts effectively. 
• Maintain availability and composure during periods of continuous, high interaction volume. 
• Adapt quickly to changing situations and customer needs and effectively manage the stress of ongoing incoming interactions. 

Benefits Summary

• Free Midco internet and TV
• Generous 401(k) match and paid time away from work programs
• Midco-provided short and long term disability insurance
• Midco contributions to your HSA
• Programs to support your physical, mental, emotional and financial wellbeing
• And many more

About Midco

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so.

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.