Social Welfare Examiner

The work involves responsibility for determining financial eligibility, categorical classification, continued financial eligibility and income maintenance for applicants.  The work involves the review and evaluation of applications and records and direct interviews with applicants.  Supervision of others is not a responsibility of this class.  Work is performed under the supervision of a higher ranking Social Welfare Examiner.  A Social Welfare Examiner – HELP Program does related work as assigned.

Examples of Duties

• Reviews the certification form to determine that all statements are complete and consistent with every other item of information provided;
• Where necessary for clarification or completion of certification form, asks applicant appropriate questions and makes necessary additions or corrections on the form;
• Makes an evaluation of applicant's financial eligibility for assistance, may determine initial categorical eligibility, and evaluates available resource details in relation to financial eligibility;
• Prepares and computes budget for the applicant;
• Advises applicant of the eligibility determination, the amount of assistance, and when the first grant can be expected;
• Advises the applicant about the program under which they are eligible for assistance and any documentation or additional information which is necessary for final program classification;
• Recommends emergency grants as needed;
• Makes re-determinations of financial eligibility;
• Explains the validation process to the applicant;
• Advises the applicant about their duty to keep the agency informed of any change in status which may affect eligibility for assistance;
• Informs applicants about the range of services in the agency;
• If mandatory, requested by applicant/client, or need for services is indicated, refers applicant/client to social services section, or to other specialists, such as resources, housing, employment, legal, medical, etc.;
• Makes referrals for full field investigation where presumption of fraud is indicated;
• Serves as primary contact for solving applicant/client inquiries;
• Adheres to departmental customer service standards;    
• Responds to and analyzes applicant/client complaints; and
• Performs other related duties as assigned.

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS:  Working knowledge of federal, state and local social services laws and programs as they affect eligibility for financial assistance and money payments; familiarity with other laws as they affect eligibility, such as workers’ compensation, social security and unemployment insurance; familiarity with interview techniques and principles; skill in interviewing; good customer service skills; skill in computer use; ability to get along with others; ability to deal effectively with others; ability to analyze facts obtained and use facts in making judgments regarding eligibility; ability to understand and carry out oral and written instructions; ability to communicate effectively both orally and in writing;  ability to maintain confidentiality; good powers of observation and perception; initiative; tact and courtesy; good judgment; sensitivity to the reaction of others; physical condition commensurate with the demands of the position.