Benefits Advocate

Benefits Advocate for benefits brokerage  
Job ID: 25378 
Pay Rate: $29 Per HR  
Location: Onsite in Tacoma, WA 
Employment Type:  Direct Hire  
Schedule: Monday - Friday, 8 AM – 5 PM  
   
Our client helps provide trusted insurance solutions for individuals and families. With over 50 years of experience practicing as a group benefits brokerage in Washington, our client prides itself on its expert level of knowledge when it comes to the local insurance market. Committed to excellence and quality care, our client is dedicated to becoming a source of expertise and reliability in the insurance industry. 

As the Insurance Benefits Advocate you will serve as a trusted resource for employees and employer groups, providing responsive, compassionate support related to health and benefits coverage. This role helps individuals navigate enrollments, eligibility, billing questions, and benefit changes while ensuring accuracy and compliance behind the scenes. Acting as a liaison between clients and insurance carriers, the Advocate resolves real-world issues with professionalism and follow-through. Success in this role requires strong communication skills, attention to detail, technical proficiency, and the ability to remain organized and adaptable in a fast-paced, service-driven environment. 

Essential Duties and Responsibilities  

Serve as a trusted resource for employees by responding to questions regarding coverage, billing, eligibility, and benefits administration with clarity, empathy, and timely follow-through. 

Process enrollments, terminations, and benefit changes accurately and within required timelines to ensure seamless transitions. 

Support employer groups with required documentation and paperwork to establish and maintain benefit plans. 

Partner with insurance carriers to troubleshoot and resolve coverage, claims, and billing issues impacting employees and their families. 

Maintain accurate and up-to-date records in Salesforce and other internal systems to ensure data integrity and service continuity. 

Assist in preparing and completing compliance documentation to support ongoing plan administration and regulatory requirements. 

Deliver a high-touch, client-centered experience that reinforces trust, reliability, and proactive service. 

Other duties as assigned  

Qualifications  

1–2 years of experience in employee benefits, insurance, healthcare, HR, or a related field. 

Valid Life & Disability Insurance license, or willingness to obtain prior to employment. 

Proficiency in Microsoft Office Suite, particularly Excel and Outlook. 

Experience with Salesforce or other CRM systems preferred. 

Strong ability to explain complex information clearly and effectively to diverse audiences. 

Highly organized and proactive, with strong attention to detail and deadline management skills. 

Tech-savvy and comfortable navigating digital platforms and performing accurate data entry. 

Ability to remain calm and professional in high-volume, deadline-driven environments, especially during peak season (October–February). 

Flexible, adaptable, and collaborative team player. 

Willingness and ability to work extended hours during peak season as needed. 

Benefits offered by our client: 

Medical, Dental, and Vision Insurance 

Paid Time Off 

Paid Holidays 

Sick Time 

Retirement Plan 

Training and Advancement Opportunities 

Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Sales, and Human Resources job opportunities in the Seattle and Bellevue metro area and other large cities throughout the Nation. Parker Staffing has served as the staffing agency of choice for thousands for over four decades. Visit our employment opportunities page at http://www.parkerstaffing.com to review our full offering of temp, temp-to-hire, and direct hire job openings!  

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. 

As part of our employment process, candidates who received a conditional offer may be required to undergo pre-employment drug testing. 

Parker Staffing is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status