Trailside Center Lead

Trailside Center Team Lead

POSITION OVERVIEW

The Trailside Center (TC) Team Leads will assist with supervising the daily on-site activities of our bicycle rental business on the Burlington waterfront. Together, Leads will create a safe & respectful environment for staff and customers. Leads will assist in managing the reservation software including updating inventory, running reports, troubleshooting, and training staff in its proper operation. To assure bikes are maintained on a regular basis and to maximize the safety and availability for rentals, Leads will follow service protocols set by the Lead Mechanic. TC Leads are expected to understand all aspects of the TC, and to make decisions keeping Local Motion’s values and the safety of our staff and customers in mind. TC Leads set the tone for the Trailside Center Team to embrace Local Motion’s mission as advocates for cycling, walking, and, more broadly, sustainable transportation.

Local Motion requires all positions to continually carry out and evaluate Diversity, Equity and Inclusion (DEI) principals and projects as part of their work. Learn more about Local Motion’s commitment to DEI here. 

RESPONSIBILITIES

Duties include all of the duties of the Trailside Center Team Member plus:

• Establish and maintain a positive, respectful, and inclusive working environment.
• Understand the daily workflow of the Trailside Center, with an ability to anticipate what’s next.
• Work closely with TC Supervisor and other Leads to identify stress points and make improvements to assure efficient service in all aspects of TC activity.
• Work with TC Supervisor and other Leads to ensure consistent staffing including determining the appropriate number of staff per shift, monitoring the schedule and reorganizing as needed, and making staffing decisions to best meet the needs of the business and the employees.
• Lead the TC staff in developing polite and patient communication skills in all guest interactions.
• Support team members on duty, including positively reinforcing workflows and procedures.
• Assist staff in upkeep of an organized work area.
• Maintain a thorough knowledge of our products, including bike types/sizes, trailers, helmets, etc.
• Engage in and encourage a “service/safety-first” approach to guest relations in all TC activities.
• Resolve any customer questions or concerns, & elevate to TC Supervisor as needed.
• Monitor voicemail and email inquiries daily, responding to each in a timely manner.
• Assist Lead Mechanic in training TC staff in safety checks, bicycle issue identification, & basic repairs.
• Monitor bike fleet, and communicate clearly & regularly with Mechanics Team to expedite repairs.
• Manage BRM (reservation software), & assist team members in its operation and troubleshooting.
• Understand and train the team on the interactions between BRM, BUD, Lightspeed and Stripe.
• Set up and maintain a group text thread for employees to have open lines of communication around staff coverage, changes in policies, etc.

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

MINIMUM QUALIFICATIONS

• Experience in a leadership role, overseeing, and training staff
• Demonstrated exceptional skills in customer service in a fast paced retail environment
• Experience using point-of-sale systems; strong computer skills 
• Weekend availability
• Problem solver with a can-do attitude
• Basic understanding of bikes, and an aptitude for learning bike maintenance and repair skills
• Ability to lift 30 pound bicycles onto racks at least 4 feet off the ground several times a day
• Friendly, positive, and helpful attitude with clear & consistent oral & written communication skills
• Proven organizational skills
• Enthusiasm for cycling and promoting recreational trails

DESIRED QUALIFICATIONS

• Knowledge of and experience with cycling, regional trails, and recreation opportunities in the Greater Burlington area
• Ability to speak other languages, especially French
• Intermediate or advanced bicycle maintenance and repair skills – industry certification a plus

REPORTING

This position reports to the Trailside Center Supervisor.

HOURS

Our Trailside Center is open 7 days a week from May through October. Ideally a TC Lead is available for the whole season, but qualified candidates with limited seasonal availability will also be considered. Leads work shifts that vary from 5 to 9 hours in length across the 7:30 am to 7:30 pm timeframe. The average schedule is 30 hours per week. Weekend availability is a must.

WAGE

Wage range is $19 - 22 per hour, commensurate with experience. Other benefits include company discounts on bike merchandise, and access to an Employee Assistance Program.

APPLY

Send your letter of interest, resume, and three references to jobs@localmotion.org with “Trailside Center Lead” in the subject line. 

About Local Motion

Local Motion is Vermont's statewide advocate for active transportation, vibrant communities, and safe streets. Based in Burlington, Vermont, we work at the local and state levels to support better roads and trails for biking, walking, and rolling, teach bike skills through training programs for children and adults, collaborate with government to improve on-road safety, and inspire and support local advocates across Vermont to become leaders for better biking, walking, and rolling in their communities. We also rent bikes to the public at our Trailside Center, generating revenue to support our advocacy work, and operate the Island Line Bike Ferry connecting the Burlington area to the Champlain Islands. 

We strive for an inclusive work environment where each person feels welcomed, respected, supported, and valued as a team member. Join Local Motion and help us make it safe, accessible, and fun for everyone to bike, walk, and roll in Vermont!

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Local Motion is an Equal Opportunity Employer. 

We are looking for candidates who will contribute to the diversity and excellence of the organization.