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Server Assistant

The Ranch at Rock Creek
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Server Assistant

Department: Food and Beverage

Reports to: AM or PM Service Manager

Exempt/Non-Exempt: Non-Exempt (Hourly)

PRIMARY PURPOSE

The Server Assistant is responsible for delivering exceptional performance in their role, embodying Ranch core values, and upholding the standards set for Forbes Five-Star Properties and members of Relais & Chateaux. This role assists servers in providing quality food and beverage service to guests by maintaining the cleanliness of tables, service areas and equipment as well as keeping all wares and equipment needed for service stocked and ready.

KEY RESPONSIBILITIES

  • Maintain knowledge of table/seat/station numbers, room capacity and proper table set-up.
  • Maintain knowledge of and strictly abide by state liquor regulations.
  • Serve non-alcoholic beverages to guests in accordance with departmental specifications.
  • Serve bread and butter to guests in accordance with departmental specifications.
  • Remove and transport soiled wares from tables to the dishwashing area as assigned; separate soiled wares and food according to procedures.
  • Clean and reset tables after guests depart in accordance with departmental procedures.
  • Monitor and maintain cleanliness of assigned tables.
  • Place additional wares on tables as directed.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests.
  • Be familiar with all hotel services and local attractions to respond to guest inquiries accurately.
  • Monitor and maintain cleanliness, sanitation and organization of all service areas.
  • Replenish wares in wait station throughout shift.
  • Clean coffee machine and other beverage equipment as assigned to the established standards.
  • Complete all assigned side opening and closing duties.

QUALIFICATIONS

  • High school diploma or equivalent required.
  • 6 months experience as a Bus Person or Runner.
  • Ability to satisfactorily communicate in English with guests, management and co-workers.
  • Previous training in liquor, wine and food service.
  • Certification in alcohol awareness program.
  • Prior training in guest relations.
  • Valid driver’s license.
  • Ability to anticipate and understand guests’ service needs.
  • Ability to be organized, maintain concentration and think clearly when providing service to guests; excellent attention to detail.
  • Ability to regularly lift or move up to 40 lbs.
  • Ability to stand for long periods of time and move frequently from area to area.

This job description is intended to convey information essential to understanding the scope of the position; it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time. 

The Ranch at Rock Creek is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.