Welcome Center Team Lead (East)
Why Your Role Matters
As a Membership Team Lead, you will serve as the focal point for member and staff inquires and provide a quality experience for all. You maintain the highest accuracy with front desk procedures, polices and serve as a role model to other staff. The role requires a high level of interaction with members, staff, and the community to create a welcoming environment, support retention efforts, and promote programs and services. We're seeking candidates who can bring energy and commitment to weekday mornings, evenings, and weekends, with a flexible schedule to help drive impactful results.
How You Will Make an Impact
- Responsible for opening and closing operations.
- The individual is a leader of a member-focused culture and model relationship-building skills in all interactions.
- Acts as a shift supervisor.
- Maintains data integrity of the membership database.
- Verifies current membership status and assists members with renewals and changes as needed.
- Provides tours of the facility to prospective members.
- Monitors the use of supplies, equipment, and facilities.
- Reconcile end-of-shift money received through the sale of membership, merchandise, mini-camp, and program registrations.
- Maintain the highest accuracy with front desk procedures, policies and serve as a role model to other staff.
- Fosters a culture that builds trust and treats all team members and colleagues with respect; constructively and immediately deals with conflict; gains commitment and provides clarity; holds team members accountable and cultivates peer accountability; and achieves results to meet strategic and operational goals.
- Lead the Y's mission, vision, and values with program participants, members, staff, and guests by example.
- Become an Ambassador of the Y's work and culture by being the ultimate storyteller of who we are as an organization and brand.
- Assist in training new welcome center staff.
- Supports logistics for welcome center staff meetings and training.
- Completes all other duties as assigned.
What You Bring to the Y
- Minimum of 18 years of age with a high school degree or equivalent.
- Customer service or sales experience.
- Bilingual skills, particularly in Spanish, are a plus.
- Able to work evenings and weekends.
- Team Player: Work collaboratively with others and support a positive team environment.
- Communicates Effectively: Clearly convey ideas, instructions, and information in both verbal and written forms, adjusting messaging to suit different audiences and ensuring understanding.
- Fosters Belonging: Ensure everyone feels welcomed, respected, and included.
- Customer Focused: Anticipates needs and ensures quality, member-centered service.
- Drive Results: Consistently achieve results, even under challenging circumstances.
- Manage Ambiguity: Operate effectively, even when things are uncertain, or the way forward is unclear.
Physical Requirements:
While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, talk and occasionally lift and/or move items including equipment, furniture and/or children. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work Location
5315 Ed Bluestein Boulevard, Austin, Texas 78723, United States
About Us
The Greater Austin YMCA is a dynamic force elevating quality of life in Greater Austin by boldly expanding access for all children, adults, families and seniors in our rapidly growing community. For nearly 75 years, the Greater Austin YMCA has evolved to address each community's greatest needs, touching every phase of life and nurturing happier, healthier people, a stronger community and a better world.
We believe everyone deserves access to high-quality programs that keep our community strong. As a proud 501(c)(3) nonprofit, we provide financial assistance to expand access so community members can learn, grow, and thrive through our early learning academies, fitness and wellness centers, youth programs, workforce development, adult programming, mental health counseling, and more.
Each year, the Y serves nearly 140,000 people across Travis and Hays counties through seven fitness and wellness centers, more than 55 licensed campuses in four school districts, two YMCA Tomorrow Academy™ locations, and Camp Moody, our outdoor Adventure camp.
Globally, the YMCA is one of the oldest and largest youth-serving organizations in the world, united by our commitment to a better future -- for all.
Additional Information:
The organization has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
The Greater Austin YMCA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Greater Austin YMCA complies with applicable state and local laws governing non-discrimination in employment in every location in which we have employees. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We Take Care of Our People
- Benefit from a free household YMCA membership, enriching both your life and the lives of others.
- Access retirement planning options to secure your future.
- Enhance your skills through participation in learning and development workshops.
- Exclusive cell phone plan discounts for AT&T and T-Mobile/Sprint users.
- Discounts on programs and services to make your YMCA experience even more rewarding.
Pay Range
$15.00 - $17.00 per hour