Store Manager

About Citi Trends 

Citi Trends is a leading off-price value retailer of apparel, accessories, and home trends dedicated to delivering great style and amazing brands at exceptional prices. 

We are growing and investing in our stores, our people, and our leaders. Our success is driven by strong store leadership, a commitment to customer experience, and a passion for developing talent from within our communities. 

Position Summary 

As a Store Manager, you are responsible for leading all aspects of store performance, people leadership, and operational execution. You will oversee daily store operations, drive sales and profitability, and ensure a positive customer experience while building, coaching, and developing a high-performing store team. 

This role is ideal for experienced retail leaders who thrive in fast-paced environments, lead with accountability, and take ownership of results. 

Summary of Key Responsibilities 

Store Operations & Performance 

Lead daily store operations to ensure sales goals, profit objectives, and customer experience standards are consistently achieved 

Monitor sales performance and take action to drive results and address opportunities 

Maintain financial controls, including payroll management, shrink control, and operating expenses 

Ensure proper inventory controls, inventory transactions, and compliance with shrink prevention standards 

Uphold all Citi Trends operational policies, procedures, and standards 

Team Leadership & Staffing 

Recruit, interview, hire, onboard, coach, and, when necessary, counsel or terminate associates in accordance with company policies and legal guidelines 

Direct and supervise associates engaged in sales, inventory, cash handling, and customer service 

Build and maintain appropriate staffing levels to support store operations and performance 

Provide ongoing coaching, feedback, and performance management to develop store associates 

Customer Experience & Compliance 

Ensure customers consistently receive excellent service in a safe, organized, and welcoming environment 

Reinforce adherence to company policies, procedures, and loss prevention standards 

Ensure consistent execution of merchandising, operational, and visual standards 

Address customer concerns professionally and promptly 

Perform additional duties and responsibilities as assigned to support store operations and business needs. 

Qualifications 

High school diploma or equivalent required 

3–5 years of experience as a Store Manager or equivalent retail leadership role 

5–7 years of overall retail experience preferred 

Strong communication, organizational, and people leadership skills 

Ability to work a flexible schedule, including nights and weekends 

Ability to perform basic math calculations, including percentages 

Key Competencies 

Store Leadership & Accountability 

Hiring, Recruiting & Talent Development 

Sales & Profit Performance Management 

Operational Excellence & Compliance 

Customer-Focused Execution 

Time Management & Prioritization 

Adaptability in a Fast-Paced Retail Environment 

Why Join Citi Trends 

Citi Trends is a great place to build a fun and rewarding career in retail management. We believe in promoting from within and developing leaders who take initiative. We offer competitive pay and a comprehensive benefits package that includes health and dental insurance, paid vacation, a 401(k) plan, paid training, and opportunities for continued career growth. 

If you’re ready to lead a store, build strong teams, and make a meaningful impact in your community—Citi Trends is the place for you. 

Equal Employment Opportunity 

Citi Trends is an equal opportunity employer and prohibits discrimination and harassment of any kind in accordance with applicable federal, state, and local laws.