Loan Servicing Specialist

About Us

Peake Federal Credit Union, with assets of about $500 Million, is a federally chartered credit union that focuses on providing excellent service to its 29,000+ members through its three branches, digital banking channels, and call center. We are a team of positive, dedicated, and highly experienced individuals that pride themselves in putting members first and living our core values of Integrity, Dependability, Honesty, Selflessness, and Competence.

The Position

The following is a summary of duties:

• Provide professional, prompt, and courteous service to members and Credit Union staff.

• Assist in the preparation of real estate settlements.

• Facilitate loan disbursal by printing documents and checks.

• Review loan documentation to ensure all documents meet market guidelines.

• Maintain escrow accounts.

• Obtain insurance documentation on collateral loans.

• Post premium payments and refunds to loan accounts & balance GL accounts.

• Prepare verification and payoff letters.

• Provide clerical support.

• Work at the Reception Desk on a rotating basis.

• Complies with all applicable Credit Union policies, procedures and regulatory requirements. Maintains the confidentiality of members’ personal and financial information and keeps confidential information secure.

Work Schedule & Branch

• This job is open at our Towson office located in Towson, Maryland. The branch is located at 23 West Susquehanna Avenue, Towson, MD 21204.

• This is not a hybrid or remote position; on-site attendance is required.

• This is a Full-time position requiring a minimum of 35 hours per week.

• The work schedule is Monday through Friday - 8:00am to 4:00pm. Thursdays are 8:00am to 4:00pm or 10:00am to 6:00pm. This position also includes approximately one to two Saturdays per month from 8:30am to 12:30pm. Saturdays are worked at our Perry Hall branch, located at 8640 Ridgely's Choice Drive, Baltimore, MD 21236.

• Duties are performed in a professional office environment. Responsibilities may occasionally require an adjusted work schedule, working from a different branch, working before and/or after business hours, working on Saturdays and working hours exceeding the standard work schedule.

Qualifications

Minimum Required Education: This position requires a diploma from a public or accredited private high school. A high school equivalency diploma (GED) may be substituted for the required education.

Minimum Required Experience: Administrative experience and/or customer service experience is required. Experience in consumer or mortgage lending capacity is preferred.

Other requirements include:

• A passion for serving customers is required!

• Strong interpersonal skills

• Ability to perform basic math functions

• Proficient use of computers & Windows-based software

• Credit check and criminal background check are required

• Ability to lift and/or move up to 10 pounds

Benefits for Full-time Employees

We care about our employees and show that care with benefits to help you stay healthy, rest and recharge, plan for your financial future, and maintain a healthy work/life balance. We offer:

Health, dental, & vision plans

• 401(k) plan with a generous 4% employer contribution

• A generous paid time off plan, including a minimum of 3 weeks paid vacation/personal leave per year

• Paid time off on your birthday & holidays

• Health Reimbursement & Flexible Spending Accounts

• Paid life insurance and Long-term disability plans

• Daytime shifts

• Predictable work schedules for many positions

• Premium pay on Saturdays

Parking

Parking is provided at the Baltimore Avenue parking facility at 110 West Susquehanna Avenue in Towson. The facility is located at the Northeast corner of Baltimore and Susquehanna Avenues and is within a short walking distance of the Towson branch.

Salary Range

The salary range for this position is a minimum of $20.40, a midpoint of $25.40, and a maximum of $30.50 per year.  The final compensation offer is determined by an applicant’s relevant experience, qualifications, and our commitment to internal equity. While there are always exceptions, applicants are typically offered a rate in the lower part of this range, below the midpoint. We review compensation data on a regular basis to ensure market competitiveness and equity; accordingly, the hiring range for this position has been carefully crafted to align with the market.

Branch Locations

• Towson – Main Office & Branch, 23 W. Susquehanna Avenue Towson, Maryland 21204

• Perry Hall – Branch, 8640 Ridgely's Choice Drive, Baltimore, Maryland 21236

• GBMC – Branch, Physician's Pavilion North Suite 145, 6535 N. Charles Street, Baltimore, Maryland 21204

Equal Employment Opportunity

Peake Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race and traits associated with race (such as hair texture, afro hairstyles, and protective hairstyles), color, religion, age, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws.