Child Support Liaison (Bilingual Preferred)

Earn up to $3,000 in incentive pay during your first year of employment!

Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS’ diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. 

Benefits:
To support its team members, UMOS offers highly competitive compensation as well as a benefits package. 

Child Support Liaison Job Summary:

The W-2 Child Support Liaison will act as the primary liaison between UMOS and the Milwaukee County Child Support Services office (also known as the Child Support Agency/CSA). The Child Support Liaison will work to identify and connect eligible noncustodial parents with Wisconsin Works (W-2), Transitional Jobs (TJ), and the Trial Employment Match Program (TEMP), FoodShare Employment and Training (FSET), Vocational Rehabilitation, Veterans Employment Program, Workforce Innovation and Opportunity Act (WIOA) programs, as well as other services that may benefit the noncustodial parent.

Child Support Liaison Job Qualifications: 

• Minimum of a High School Diploma (or equivalent) supplemented by two years of post-secondary education, in a relevant field.  
• Note: Additional years of work experience in a relevant field can be substituted for one year of education.  
• Minimum two years of work experience in one or a combination of the following: case management; human/social services-related customer service, counseling, or workforce development.  
• Note: Additional years of post-secondary education in a relevant field can be substituted for one year of experience.  
• Must possess strong written and oral communication skills and the ability to meet project performance goals.  
• Professional ability to aid participants in making and carrying out vocational/educational objectives and ability to navigate complex service delivery systems.  
• Ability to work in a demanding, fast-paced environment and respond to customer needs with respect and diplomacy.  
• Ability to recognize barriers to activity participation and/or employment, such as AODA, domestic abuse, physical and mental health issues.  
• Ability and experience in maintaining and utilizing participant's confidential information to assist them in accessing necessary services to address barriers.  
• Ability to conduct individual sessions in motivation, employment techniques, education, vocational counseling and basic budgeting and personal finance.  
• Bilingual in Spanish and English, preferred.  
• Demonstrated working knowledge of and experience using computer programs such as Microsoft Office Suite (version 2016 or higher, Office 365), including Word, Excel, Outlook, etc., and experience with database systems; able to enter data quickly with high level of accuracy into electronic data systems within required timeframes.  
• Must have a car valid driver’s license and adequate car insurance and be able to travel, make home visits, and work irregular hours.  

UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.