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Guest Service Intern

The Lakeside Association
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***IF INTERESTED IN APPLYING PLEASE GO TO OUR WEBSITE (Employment at Lakeside - Lakeside Ohio) DO NOT APPLY ON HANDSHAKE. HANDSHAKE APPLICATIONS WILL NOT BE CONSIDERED***

 

Job Title: Guest Service Intern

Department: Operations

Reports To: Director of Guest Services

Apply by: March 20, 2026

Start Date: May 11, 2026

Hourly Wage: $15.25 (non-exempt)

Academic or non-academic applicants accepted

 

Position Summary: The Guest Service Intern assists in maintaining and communicating Lakeside’s information to guests, residents, and coworkers. The objective is to provide the intern with practical hands-on experience in administrative tasks and office operations by assisting with daily functions to contribute to team efficiency while learning from experienced professionals in a “guest experience” environment.

 

Essential Duties and Responsibilities: (to include other duties as assigned)

 

  • Open and close the administration office as needed
  • Check the brown suggestion box outside the administration door for any mail
  • Greet guests, homeowners and walk ins, direct people to appropriate department
  • Manage and answer phone calls in a professional manner and check and log messages on the answering machine.
  • Address guest complaints and acknowledge guests concerns promptly in a professional manner
  • Answer inquiries about the calendar of events, ticketing, gates, hotels, cottage rentals, Lakeside rules/ regulations, various Lakeside community organizations, and local attractions; and know how to obtain the information as needed
  • Be familiar with department processes (safety services, grounds, maintenance, accounting, campground)
  • Print Administration Forms (House Watch, Comments, Lost and Found, etc.) as needed
  • Maintain open communication with other front desk staff and Director of Guest Services so there is continuity in response to the public
  • Assist with sorting and distributing general mailing, and assessment mailings on an as needed basis
  • Send faxes, run copies and laminate for guests, residents and coworkers
  • Keep lobby, front desk area, kitchen area, and mail room orderly, clean and uncluttered
  • Update displays in the lobby and outdoor brochure pockets; decorate lobby and front desk area seasonally
  • Update mail room whiteboard calendar and front desk calendar with key dates and staff out of office
  • Operate general office machines (copiers, cash register and credit card machine) and make appropriate monetary transactions


 

  • Maintain and stock general office supplies when needed
  • Maintain and stock kitchen supplies when needed
  • Keep key log to check-out and check-in Lakeside facilities' and property owners’ keys from the vault
  • Register and collect payment for Tram Tours
  • Assist with House Watch, and Comments/Complaint Forms
  • Acquire knowledge of other guest service departments and provide aid when needed
  • Recipient for Lost and Found throughout Lakeside and try to reunite items with their owners as much as possible
  • Create nametags for incoming employees
  • Ensure that customer relations and guest satisfaction are of the highest priority for all interactions with guests
  • Assist in providing a safe atmosphere for all guests at Lakeside
  • Other duties as assigned relating to Guest Service throughout the organization

 

Season Pass Eligibility: 

Employees are eligible for a season pass provided they work a minimum of 24 hours per week during the season; employees receiving Lakeside provided housing are required to work a minimum of 32 hours per week. Season passes are for employment use only and must be returned on the employee’s last day of employment.

 

 

Required Skills/Abilities:

  • Excellent verbal communication skills
  • Excellent interpersonal and customer service skills
  • Basic understanding of administrative and clerical procedures and systems
  • Proficient with Microsoft Office Suite or related software

 

Education and Experience:

  • Academic or non-academic applicants excepted

 

Physical Requirements:

  • Prolonged periods of sitting at a desk
  • Stand for prolonged periods of time
  • Must be able to lift/roll/move up 15 pounds

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

 

Apply online at www.lakesideohio.com 

 

Lakeside Chautauqua is an equal opportunity employer.