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Emergency Services Swing Supervisor

Real Escape from the Sex Trade
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BACKGROUND

REST exists to expand pathways to freedom, safety and hope in order to end sex trafficking. REST offers programs that are centered on the strengths, needs and individual choices of each survivor we serve. We offer a continuum of care that includes outreach, a 24/7 hotline, community advocates, emergency shelter, residential program, and housing services. We are inspired by our faith as a Christian organization, are dedicated to serving people of all faith backgrounds, and do not require faith engagement. Our culture is influenced by our values of belonging, honor, trustworthiness, and tenacity.

 

All applicants for positions at REST are considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin, veteran or disability status. As a Christian organization, this position works in harmony with the organization’s statement of faith and support the spiritual health of the organization.

 

ROLE SUMMARY

The Emergency Services Swing Shift Supervisor is a vital member of the REST Survivor Services team, which works closely with the Emergency Services and Operations teams to achieve divisional goals and outcomes. This position provides evening and weekend supervision to three to five staff in REST’s Emergency Receiving Center (ERC) and 24/7 hotline. The Swing Shift Supervisor bridges day, evening, overnight and weekend teams to ensure smooth transitions in care, policy compliance and continuity of services. The Swing Shift Supervisor works in collaboration with the Crisis Support Supervisor to ensure evening and overnight crisis response for survivors.

 

The ERC is an emergency shelter with 7 individual rooms for survivors of sex trafficking or the trade  who identify women. Offering stabilizing support for 30-90 days, including access to essential needs, crisis intervention, and case management. Additionally th who identify women. Offering stabilizing support for 30-90 days, including access to essential needs, crisis intervention, and case management. Additionally the ERC staff respond to the 24-hour REST hotline, providing information, referrals and emotional support. The Emergency Services Swing Shift Supervisor ensures the provision of safe, person-centered, and trauma-informed services through both the shelter and the hotline, playing a critical role in daily operations and staff supervision while maintaining an inclusive environment for staff, and survivors as they begin their journey of exiting sex trafficking. 

 

RESPONSIBILITIES

 

Program Supervision 

  • Collaborate with the Survivor Services Manager to manage and deliver division and team goals as it pertains to ERC services and outcomes 
  • Ensure consistent implementation of shelter policies, procedures and routines during evening operations 
  • Delegate tasks to staff, volunteers, interns, or facilitators working in shelter services to achieve the desired outcomes
  • Provide oversight to the evening and overnight support staff as well as the shelter’s Weekend Lead 
  • Oversight of all volunteers and interns assigned to night shifts
  • Provide on-call overnight leadership to staff in cases of emergencies 
  • Conduct shift check-ins and ensure smooth hand-offs between day, evening and overnight support staff 
  • Assist and collaborate with Emergency Services Day Supervisor and Crisis Support Supervisor on staff scheduling, shift coverage and monitoring and approving timecards
  • Collaborate closely with the Emergency Services Day Supervisor and the Crisis Support Supervisor to ensure staff collaboration, smooth program operations and survivor-centered services  
  • Manage budgeted funds for program operations and timely financial reporting, including monitoring and approving staff expense reports
  • Collaborate with community partners, local organizations and volunteers to enhance the range of resources and referrals to offer to shelter guests and hotline callers
  • Provide support staff development through feedback, coaching and training on trauma- informed care, survivor centered services and de-escalation

 

Staff Care

  • Serve as a consistent presence in the workplace for emergencies and incidents modeling trauma-informed care; complete and review incidents reports and ensure proper communication to leadership 
  • Assist Survivor Services Manager in hiring and onboarding staff, on-call staff, volunteers, interns and facilitators
  • Effectively train staff in understanding trauma-informed care, strength-based care and person-center delivery, along with policies and procedures, safety protocol, organizational/division goals and outcomes 
  • Provide consistent coaching and feedback to direct reports through regular review and assessment of the employee’s performance utilizing weekly 1:1 meetings, quarterly review of employee’s key performance indicators (KPIs), performance improvement plans (if applicable) as well as quarterly and annual performance reviews
  • Coordinate staff, volunteer, intern and facilitator schedules for ERC services
  • Collaborate with Survivor Services Manager to evaluate and implement program service policies and procedures and all other program standards
  • Conduct regular training sessions to ensure all staff, volunteers, interns or facilitators are knowledgeable on organizational and department guidelines, program service standards and program resources
  • Provide on-call response and support for weekday escalated concerns

 

Client Care

  • Uphold REST values when engaging with staff and guests 
  • Cultivate a welcoming, safe and inclusive community environment that follows all policies and procedures as well as provides culturally responsive care for all
  • Coach and train all ERC staff and volunteers to engage guests and hotline callers using REST’s principles of care as well as individualized, strengths-based and trauma informed care. 
  • Ensure implementation and completion of service data such as; enrollments, incident reports and exits for guests utilizing shelter services at REST
  • Address conflicts or grievances that arise amongst clients and staff with sensitivity, care and professionalism, and in compliance with applicable policies and procedures

 

Reporting, Systems, and Facilities

  • Fulfill all reporting requirements in REST client data systems and any additional grant reporting software
  • In coordination with the Survivor Services Manager, track outcomes and implement program evaluation to identify and suggest areas for improvement
  • Inventory and purchase facility and program supplies within the department budget
  • Record reconciled expenses, within budget, and submit financial reports in a timely matter
  • Maintain facility upkeep, security, health and cleanliness standards
  • Collaborate with operations to ensure building safety for staff and guest
  • Participate in all necessary REST staff meetings and trainings
  • Provide feedback for quarterly and annual program evaluations
  • Complete and conduct staff performance evaluations quarterly and annually
  • Self-regulate when experiencing triggers, trauma-responses, or stressors in order to stayengaged, productive and meet the needs of the team and clients
  • Contribute to the improvement of diversity, equity, and inclusion throughout the team; continue to foster learning and curiosity within individuals and the team on how to create a more diverse, inclusive, equitable, accessible ERC (both in terms of delivering services, but also in outcomes).
  • Other duties as assigned

 

QUALIFICATIONS

Required

  • High school diploma or GED required; 
  • Minimum 2–4 years of experience in shelter services, crisis response, behavioral health, or related field
  • Minimum 2 year of supervisory or lead role experience
  • Prior experience with crisis intervention, de-escalation, and trauma-informed care
  • Ability to work overnights, weekends, holidays, and high-stress situations
  • Excellent written and verbal communication skills
  • Proficiency with electronic documentation and incident reporting systems

 

Preferred

  • Bachelor’s degree in Human Services, Social Work, or related field preferred
  • Experience working with survivors of trauma, domestic violence, trafficking, or homelessness
  • Training in harm reduction, motivational interviewing, and behavioral health de-escalation
  • Knowledge of local emergency response systems and community resources
  • Bilingual or bicultural experience strongly encouraged

 

SCHEDULE: 

40 hours/week. This position typically works Tuesday- Friday 3pm-11pm and Saturday 12pm-8pm shifts. Occasional on call and outside hours may be required. Some holidays may be required, and some seasons may require more than 40 hours/week.

 

LOCATION: 

REST’s office is located in South Seattle

 

COMPENSATION

The starting salary for this position is $30-34/ hr. REST has adopted a salary scale as part of its compensation plan. 

 

BENEFITS

This position is eligible for all benefits offered to full-time non-exempt employees. This currently starts at up to 15 days (120 hours) accrued vacation, 10 days accrued sick time, 12 holidays, 100% employer paid medical/dental/vision premiums for employee, one paid mental health hour each week, and a 403b retirement plan.

 

JOB CONDITIONS

This position encounters a variety of daily work situations, including complex situations that require immediate attention and decision making. There may be both routine and complex interpersonal interactions to navigate with care and thoughtfulness. Processes may change based on changing needs of the organization, new technology, or new ideas for efficiency. Position operates as part of a team and engages in on-site work that may require time spent sitting, standing, walking up and down stairs, driving, transporting items. Position works under occasional time constraints to meet objectives, and performs computer work, including using a keyboard, looking at a screen, using the internet, email, phone, and video conferencing.