Medical Assistant

Medical Assistant

POSITION SUMMARY

Under medical/nursing supervision, assist providers and nursing staff in the delivery of high quality health care. The primary function of the Medical Assistant is to support the providers with a variety of clinical and administrative tasks during the clinical day. 

SUPERVISORY RESPONSIBILIITES

• None.

ESSENTIAL DUTIES/RESPONSIBILITIES (Listed in descending order of importance) 

Embrace the mission, vision, and Guiding Principles of the Board of Directors of Mountain Family Health Centers.

Communication/Interpersonal:

1. Acts as a patient/family advocate.
2. Communicates patient’s health status accurately in verbal and written reports to appropriate health care providers (i.e. nurse supervisor, providers).
3. Communicates effectively, courteously and collaboratively with patient/family, providers, supervisors and co-workers.
4. Maintains patient confidentiality.

Clinical Care Duties:

1. Assist providers with patient care such as examinations, procedures and treatments in a professional manner.
2. Prepare patients for examinations, procedures and treatments.  Obtain vital signs, measure height and weight; perform vision and auditory screening as needed; record all information in EHR.
3. Obtain medical history, history of present illness and/or chief complaint and record in EHR.
4. Obtain information related to chronic disease(s) and document in appropriate disease management templates.
5. Participate in management of chronic disease registries and recall of patients for recommended care.
6. Conduct tests and procedures as directed, including ECG’s, spirometry, and retinal photographs.
7. Adhere to established patient screening procedures.
8. Administer and properly record immunizations following the provider’s orders, using the appropriate procedures. 
9. Sterilize instruments and suture sets.
10. Inventory and order supplies, stock exam rooms.
11. Assist with scheduling for specialty care referrals or ancillary testing.
12. Draw blood, collect specimens and perform on-site laboratory procedures.
13. Process specimens to be sent to outside laboratory.
14. Perform other laboratory duties as assigned by the Nurse Supervisor. 
15. Recognize and respond to emergencies.
16. Obtain/maintain CPR certification.

Service Excellence:

1. Maintain a positive, helpful attitude to patients/family, providers and co-workers.
2. Seek to establish a working relationship with a positive attitude that enhances open communication.
3. Demonstrate an awareness of and commitment to the common goal of providing excellent patient care.
4. Participate in and support team meetings and activities.

Professionalism:

1. Participates in internal education opportunities.
2. Sick time does not exceed MFHC policy parameters.
3. Follows through on assignments to completion.
4. Utilizes appropriate chain of command.
5. Does not allow social interaction to interfere with health center workload.
6. Consistently demonstrates strict adherence to policies and procedures concerning patient/ confidentiality and release of information.
7. Consistently reports to work on date and time scheduled without incurring tardiness.
8. Takes and returns from scheduled breaks and meal breaks in a timely manner.
9. Maintains a professional appearance and good hygiene.
10. Takes responsibility for own actions.
11. Participates in Quality Improvement projects when applicable.
12. Shares expertise with all health center staff at every level in a positive manner.

Referral Duties: 

1. Ensure that the appropriate internal/external providers, facilities and ancillary services are utilized in the referral process.
2. Document all referrals in EMR.
3. Print and mail/fax referrals/authorizations to providers and facilities at the time the provider is contacted.
4. Answer phones and maintain documentation, and files as needed.
5. Process external referrals according to grants, including Komen, WWC, CCSP.
6. Knowledgeable about available grant programs and services covered.

Safety/Risk Management:

1. Adheres to health center safety, infection control and hazardous waste procedures.
2. Maintains patient confidentiality at all times in accordance with HIPAA regulations.

1. General Employee Responsibilities:
2. Participate in Quality Improvement processes and activities in the organization.
3. Embrace the mission, vision and values of the Board of Directors of Mountain Family Health Centers.
4. Maintain patient confidentiality at all times in accordance with HIPAA regulations.
5. Competent and appropriate use of electronic media for communication within the health center:  electronic health record, electronic practice management software, e-mail and IM.
6. Participates in Quality Improvement processes.

REQUIRED SKILLS/ABILITIES

• Communication – Possesses excellent communication skills, both interpersonal and written, and ability to work effectively with all levels of employees. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; writes clearly and informatively; edits work for spelling and grammar; keeps others adequately informed; selects and uses appropriate communication methods. 

• Health Center Culture – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values; follows policies and procedures; supports organization's goals and values; shows respect and sensitivity for cultural differences; follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan; asks for and offers help when needed.

• Customer Service for Internal and External Customers/Patients – Manages difficult or emotional customer/patient situations; responds promptly to customer/patient needs; solicits customer/patient feedback to improve service; responds to requests for service and assistance; meets commitments. 

• Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; maintains confidentiality per policy and regulations; fluent in Microsoft Office programs, including Word, Excel, PowerPoint and Outlook and job related software and computers; familiarity with social media, databases, and professional networks locally and nationally; uses resources effectively; pursues training and development opportunities; adapts to new technologies; keeps technical skills up to date. 

• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics; adapts to changes in the work environment; changes approach or method to best fit the situation.

• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans. 

• Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality. 

• Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. 

• Teamwork – Exhibits objectivity and openness to others' views; gives and welcomes feedback; establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts. 

JOB QUALIFICATIONS

Medical Assistant 1:

1. One year of CNA or Medical office experience is preferred but not required.
2. Must possess current valid CPR and/or BLS certification.

Medical Assistant 2: 

1. One year of Medical Assistant experience is required.
2. Must possess current valid CPR and/or BLS certification. 
3. Must pass all competencies as outlined by the Medical Department.
4. Applicants must meet minimum qualifications at the time of hire or promotion.

Medical Assistant 3: 

1. Must possess current valid CPR and/or BLS certification.
2. Successful completion of an accredited CCMA(Certified Clinical Medical Assistant) and obtaining certifications. 
3. Applicants MUST attach a copy of their Medical Assistant certificate to their application materials no later than the closing date listed in the announcement. 
4. Must pass all competencies as outlined by the Medical Department. 
5. Applicants must meet minimum qualifications at the time of hire or promotion.

Education or Formal Training & Experience

1. Completion of an accredited course in medical assisting (Certified Medical Assistant) is preferred but not required.
2. Minimum high school diploma or equivalent.
3. Current BLS Certification. Employer will provide if needed.
4. Bilingual- Spanish and English speaking, writing, and reading required.

Requirements

1. Must pass a criminal background check.
2. Annual Flu vaccine required. Employer will provide.
3. Obtain 2 step-PPD for tuberculosis .  Employer will provide.
4. Obtain vaccine records for MMR, Varicella, T-DaP, and Hep B.  Employer will provide.

Knowledge, Skill & Ability: (include materials and equipment directly used)

1. Requires a comprehensive knowledge of medical assistant techniques and procedures for all phases of medical care.
2.  Knowledge of modern medical materials, their storage, handling, and application is required. 
3. The Medical Assistant must be cognizant of the expectations and concerns of the center’s patients and be able to respond in an empathetic and professional manner.
4.  The ability to work with people from a wide diversity of social, ethnic, and economic backgrounds is necessary.
5. The Medical Assistant must be able to creatively work with other health care professionals from a variety of disciplines to achieve maximal results for the center’s patients from a system of integrated primary health care.
6. Ability to understand and present verbal instructions and to exchange verbal information is essential.
7. Ability to establish and maintain effective, courteous working relationships with patients and others.
8. Ability to work under pressure in a fast-paced environment.
9. Ability to prioritize and perform multiple tasks.
10. Ability to work in a Windows-based computer environment.

Physical Requirements and Workplace Environment: 

1. Requires long periods of standing.
2. Requires the ability to lift, carry, push, and pull up to 35 pounds. 
3. Requires ability to use routine office equipment such as computers and telephone.
4. Requires the ability to stoop, kneel, bend, crouch and reach.
5. Requires sufficient near vision to be able to read documents and computer screens.
6. Requires ability to comprehend both oral and written communications.
7. O.S.H.A. Category 1:  All procedures or other job-related tasks involve an inherent potential for mucous membrane or skin contact with blood, body fluids or tissues or a potential for spills or splashes of these fluids.
8. HIPAA Classification:  Unrestricted Access: A workforce member with unrestricted access will have full access to patient’s protected health information, including the patient’s entire medical record, for patient care purposes. 

Additional Requirements

Perform such other duties or projects as determined by this position’s supervisor. 

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties requested by their supervisor.

My signature below indicates my understanding of the requirements, essential functions, and duties of the position.