Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

As a customer service representative at Tele-Rad you will be responsible for serving as a primary point of contact for our customers, in-person and over the phone, as well as light upkeep of our storefront, and other administrative tasks as assigned.

Tele-Rad, Inc. is headquartered in Holland, Michigan, with additional locations in Benton Harbor, Grand Rapids, and Traverse City. We are proud to be recognized as a Motorola Solutions Service Elite Specialist and Ecosystem Solutions Partner. We provide critical safety technology solutions to public safety agencies, commercial businesses and a variety of other organizations.

Classification: Part-time, non-exempt

Schedule: Monday through Thursday 1:30-5:00pm 

Primary Responsibilities: 

• Customer Service, in-person, via email, or over the phone
• Utilize business software to check in equipment 
• Complete over the counter transactions for orders and repairs
• Organize and track inventory of parts and accessories
• Ship and receive equipment
• Order employee uniforms and general office supplies
• Maintain a clean and inviting customer-friendly office environment

Teamwork is encouraged amongst employees and management may also assign additional tasks from time to time. 

Desired Skills and Experience: 

• Phone, email and in-person communication skills
• Ability and willingness to use Microsoft Office, Google Suite and other business software programs
• Capacity to work independently, multi-task and prioritize

Compensation:

This position is classified as part-time, non-exempt and will be paid hourly. The compensation range for this position is $15.00-17.00 per hour. You will be paid every two weeks based on Tele-Rad’s bi-weekly pay schedule.

Requirements:

While performing the duties of this job, the employee is required to stand, walk, sit; reach with hands and arms; climb stairs; talk and hear, lift (overhead, waist level) from floor, and frequently utilize near vision use for reading and computer use. 

Benefits:

This position is classified as part-time and therefore does not qualify for participation in many of Tele-Rad’s benefit plans. However, 401K participation and other benefit programs may be available if/when eligibility requirements are met. Benefit plans and participation requirements are subject to change from time to time.

About Tele-Rad:

Tele-Rad, Inc. delivers safety technology solutions to businesses, organizations and public safety agencies throughout Michigan. We are headquartered in Holland and have additional locations in Benton Harbor, Grand Rapids and Traverse City. 

Tele-Rad is recognized as a Motorola Solutions Platinum Channel Partner, a title given by Motorola Solutions to distinguish our expertise and success in delivering innovative solutions that help our customers streamline processes, reduce risk, and increase efficiency. We have been providing high quality products and services for over seventy years, and we continue to grow our business and expand our product offerings to bring leading technology to our valued customers.

Exceptional customer service is the top priority at Tele-Rad and TR Tactical. We are a multigenerational family business with a 70+ year history of treating each of our employees, customers and vendors like family. 

NOTE: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands required of personnel so classified.

Tele-Rad, Inc. reserves the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodations will be made in accordance with governing law. 

Tele-Rad, Inc. is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law.