Inside Sales Representative

INSIDE SALES REPRESENTATIVE, NORTHERN MICHIGAN

Tele-Rad is a leading provider of two-way radio communications and physical security solutions, serving industries such as public safety, construction, education, healthcare, and manufacturing. We pride ourselves on delivering reliable, high-performance safety technology systems that keep teams connected and productive.

We are headquartered in Holland and have additional locations in Benton Harbor, Grand Rapids and Traverse City. This position will be based in our Traverse City office and focused on a geographic territory of Michigan’s Upper Peninsula and Northern Lower Peninsula.

We’re growing — and looking for a motivated Inside Sales Representative to join our team and help expand our customer base while providing outstanding service to existing clients.

As an Inside Sales Representative, you will be the first point of contact for customers seeking safety technology solutions. After identifying customer needs, you’ll recommend appropriate products or services, and close sales — all while building strong, lasting relationships.

In this role you will work closely with our outside sales and technical teams to support customers from inquiry to installation.

Classification: Full-time (35-40 hours per week), hourly, non-exempt

Schedule: Monday-Friday, 9:00am-5:00pm

Primary Responsibilities

• Proactively reach out to new and existing customers via phone, email, and online channels
• Understand customer requirements and recommend appropriate two-way radio systems and accessories
• Prepare quotes, process orders, and manage sales through CRM software
• Support outside sales representatives with leads, product demos, and follow-ups
• Maintain strong product knowledge and stay up to date on the latest technologies and promotions
• Provide excellent customer service and post-sale support
• Achieve or exceed monthly and quarterly sales goals

Desired Skills and Experience: 

• 1–3 years of inside sales, customer service, or related experience (technology or communications sales preferred)
• Exceptional time management, organizational skills, and attention to detail
• Strong verbal and written communication skills
• Proficiency in Microsoft Office, Google Suite, and CRM software
• Capacity to work independently, problem solve, multi-task and prioritize
• Team-oriented mindset
• Self-motivated, tenacious, goal-driven personality
• Interest in wireless communication, electronics, or technical products a plus

Compensation and Benefits: 

• Competitive compensation of $17.00-19.00 per hour, plus commissions
• Accrual-based paid time off 
• Medical, dental and vision insurance with employer-paid premiums*
• Voluntary 401K participation with employer match*
• Opportunities for career growth within a growing company
• Ongoing product and sales training

*Additional plan eligibility requirements may apply, and these plans are subject to change from time to time. 

Requirements:

While performing the duties of this job, the employee is required to stand, walk, sit; reach with hands and arms; climb stairs; talk and hear, lift (overhead, waist level) from floor, and frequently utilize near vision use for reading and computer use. 

About Tele-Rad:

Tele-Rad is proud to be Michigan’s leader in safety technology solutions. Tele-Rad is recognized as a Motorola Solutions Platinum Channel Partner, a title given by Motorola Solutions to distinguish our expertise and success in delivering innovative solutions that help our customers streamline processes, reduce risk, and increase efficiency. We have been providing high quality products and services for over seventy years, and we continue to grow our business and expand our product offerings to bring leading technology to our valued customers.

Exceptional customer service is the top priority at Tele-Rad. We are a multigenerational family business with a 75+ year history of treating each of our employees, customers and vendors like family. 

NOTE: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands required of personnel so classified.

Tele-Rad, Inc. reserves the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodations will be made in accordance with governing law. 

Tele-Rad, Inc. is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity and expression, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law.