Bilingual Contact Center Specialist

Job Title: Bilingual Contact Center Specialist (Provider Network Support)
Location: Austin, TX
Work Schedule: Full-time, any 8-hour shift between 7:00 AM and 7:00 PM, Monday–Friday
Eligibility: Local candidates only; must be authorized to work in the U.S. (no visa sponsorship)

About the Role

We’re looking for a Bilingual Contact Center Specialist to join our Provider Network Support team in Austin. In this role, you’ll provide exceptional service to Medicaid providers and clients by answering questions, resolving issues, and ensuring every interaction is positive and professional. This is a great opportunity to gain hands-on experience in healthcare operations, customer service, and problem-solving in a fast-paced environment.

Key Responsibilities

• Respond to incoming calls from Medicaid providers and clients regarding eligibility, claim status, and other program-related questions.
• Provide accurate, courteous, and timely assistance while maintaining confidentiality.
• Log all interactions in the system and escalate complex issues when needed.
• Adhere to performance metrics, including attendance and quality standards.
• Collaborate with teammates and management to ensure smooth operations.

Required Qualifications

• Experience: At least 6 months of experience in a high-volume call center or contact center environment.
• Language Skills: Must be fully bilingual in English and Spanish (reading, writing, and speaking). Candidates will complete a Spanish proficiency assessment and must score at least 80%.
• Technology Skills: Basic proficiency with Microsoft Word, Excel, and Outlook.

Preferred Qualifications

• Experience supporting healthcare or Medicaid-related programs.
• Interest in developing a career in customer service, healthcare operations, or public service.

If you have a passion for customer service and want to support healthcare providers and members, we encourage you to apply.

ChaseSource is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, pregnancy, or any other legally protected status. 

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