Member Services Coordinator – Warfighters

General Description (Position Overview)

The Member Services Coordinator - Warfighters will play a vital role in coordinating the Warfighters Program and Warfighters Ambassador Program. This role will focus on building connections with Veterans, recruiting participants, providing support, and advocating for the needs of disabled Veterans within the adaptive sports community. The coordinator will work to activate Warfighters Ambassadors within local communities and at national events, ensuring they are well-trained and resourced to educate others about adaptive sports.

This position requires strong project management skills, excellent communication, and proficiency in software platforms such as Salesforce, Microsoft Office, and WordPress. The coordinator will report directly to the Individual Membership Manager and work closely with other Move United departments.

 Key Responsibilities

Ambassador & Warfighter Membership Management

Recruit and onboard Warfighters, serving as their primary point of contact throughout their engagement with Move United.

Recruit, onboard, and train Warfighters Ambassadors, ensuring program growth and sustainability.

Serve as the primary liaison between Ambassadors, Move United, and partner organizations.

Maintain accurate records and data management practices in Salesforce and other tracking systems.

Ensure all Ambassadors comply with Good Standing requirements including Move United’s Sport Protection Policy & SafeSport requirements.

Conduct an annual compliance review and maintain a tracking system for Ambassador engagements.

Provide essential content, brochures, and event supplies to support Ambassador outreach efforts.

Outreach & Community Engagement

Act as the primary contact for military, Veteran service organizations, and VA partners to identify potential candidates for Warfighter programs.

Organize and participate in community events, meetings, and forums to promote adaptive sports opportunities.

Develop and maintain relationships with community members, local organizations, businesses, and government agencies.

Facilitate virtual and in-person training sessions to educate Warfighter Ambassadors and prospective members.

Collaborate with internal teams to create marketing and promotional materials that support recruitment and engagement efforts.

Volunteer Coordination & Event Support

Recruit, train, and coordinate volunteers to support community events and initiatives.

Provide onsite management for Ambassadors and Veterans at key events, ensuring their needs are met and the organization is well-represented.

Serve as a Move United representative at signature events, including The Hartford Nationals, The Hartford Ski Spectacular, Education Conference, and Veteran-specific events.

Administrative & Cross-Departmental Collaboration

Support Move United’s strategic plan and assist in cross-departmental projects as needed.

Manage deliverables and detailed records for the VA Adaptive Sports Grant to ensure effective program delivery and compliance.

Work with Move United’s marketing, communications, membership, competitions, and events teams to align program goals and outreach efforts.

Utilize software tools such as Salesforce, ClickUp, and Microsoft SharePoint to manage program operations efficiently.

Required Skills & Qualifications

Work Experience:

Strong administrative skills are required for this role.

Experience in project management and program coordination.

Strong background in community engagement and Veteran outreach.

Demonstrated ability to manage detailed administrative processes, including data entry, document organization, reporting, and follow-up.

Responsive and proactive communicator with strong follow-up skills across email, phone, and virtual platforms.

Proficiency in online platforms such as Microsoft Office, Salesforce (or similar CRM), WordPress, and video conferencing tools.

Personal Attributes:

Excellent communication skills, customer service orientation, and strong attention to detail.

Ability to work independently while collaborating effectively within a team.

Strong problem-solving skills and adaptability in a fast-paced environment.

Education & Certifications:

Bachelor’s degree or equivalent experience in a related field.

SafeSport certification and background check required.

Preferred Skills & Qualifications

Work Experience:

Military and Veteran experience preferred

Adaptive sports industry experience preferred

Experience coordinating logistics, data entry, scheduling, and documentation for programs or events.

Experience creating and facilitating virtual and in-person training/education sessions.

Professional Expectations

Move United gear should be worn at all events representing the organization.

Maintain professionalism in all interactions with Ambassadors, Veterans, and stakeholders.

Potential conflicts of interest must be disclosed upon employment, and annually thereafter.

Adhere to Move United’s policies, including its Code of Conduct and Sport Protection Policy.

Travel Requirements

Ability to travel within the U.S. (estimated 15-20%), including weekends for special/signature events.

Expected to attend Move United signature events unless otherwise approved by a supervisor.

Requirements

Travel Requirements

Ability to travel within the U.S. (estimated 15-20%), including weekends for special/signature events.

Expected to attend Move United signature events unless otherwise approved by a supervisor.