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Enrollment Coordinator

Upper Iowa University
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Title: Enrollment Coordinator (Online)

Location: Remote position with required, scheduled office hours at local partner schools in the Omaha/Council Bluffs market.

 

Required Documentation
Interested candidates should submit a cover letter and resume. Submit your documents at the end of the application to be considered. If you need help, please reach out to employment@uiu.edu. 

 

Position Summary

This is a non-exempt position that actively recruits online and self-paced students for Upper Iowa University by coordinating and making regular outreach to businesses, military facilities, community college partners, and other institutions in the Omaha and Council Bluffs markets. Responsible for the communication and support of prospective students with admissions, transfer credits, degree plans, and financial aid. 

 

Position Responsibilities
 

Enrollment Services

  • Develops and executes targeted recruitment strategies for the Omaha, Nebraska, and Council Bluffs, Iowa geographic areas in collaboration with the Assistant Director. 
  • Actively recruits new students to UIU and serves as the primary point of contact for prospective students and partners in the region, ensuring consistent communication and support throughout the enrollment process.
  • Immediately follow up on all leads with phone calls, text messages, and emails as established within the communication flow. Maintains a mindset that all leads are good leads until the prospect specifically states they are no longer interested. 
  • Advises prospective students about financial aid availability, loan options, veterans and total military family benefits, company tuition reimbursement, and other financial aid options. 
  • Builds and maintains relationships with local community colleges to support transfer enrollment initiatives and advises prospective transfer students, using appropriate articulation worksheets. 
  • Coordinates and attends outreach events, transfer fairs, and community engagement activities in the Omaha/Council Bluffs markets. May be asked to travel outside of this market for events.
  • Maintains accurate, detailed events in CRM calendar while recruiting at college fairs, military fairs, trade shows, and other appropriate venues, promoting University programs
  • Continuously identifies opportunities for UIU growth, including partnering with regional businesses, military installations, and community organizations.
  • Maintains constant communication with the Assistant Director to report activities and outcomes during each contact and/or visit. 
  • Collaborates with other UIU team members on University-wide recruitment and retention initiatives. 
  • Performs job duties and other tasks pursuant to current UIU policies and procedures. 
  • Maintains a working knowledge of current degree programs, policies, major content, and transferability of credits, including CLEP, ACE, and DSST. 
     

Customer Service

  • Ensures the University’s culture of superior customer service through example and encouragement. 
  • Maintains superior customer service as a competitive advantage. 
  • Professionally represents Upper Iowa University to internal and external customers, including students, prospective students, companies, organizations, partner schools, faculty and staff. 
  • Provides prompt responses to email, voice, and other mail to ensure timely follow-up and outstanding service to all customers. 
     

Collaboration

  • Promotes UIU by supporting the organization’s mission, vision, and goals. 
  • Works collaboratively with the Director, other university admissions teams, and the campus support offices (Registrar, Business Office, and Financial Aid Office) to assist learners. 
  • Serves on University committees and teams as appropriate. 
  • Additional duties as assigned in support of University objectives.

 

Required Qualifications 

  • Associate degree required. Bachelor's degree preferred. 
  • Outstanding interpersonal communication and writing skills 
  • Experience in marketing and sales preferred. 
  • Knowledge of non-traditional, adult student learning theory and motivation 
  • Keen attention to detail 
  • Willingness to work flexible schedules, including evening hours and weekends. 
  • Willingness to travel within the United States. 
  • Must possess a valid driver’s license. 
  • Excellent computer skills including experience in Microsoft Office Suite. Experience using a Customer Management System is preferred. 
  • Professional accomplishments that reflect self-motivation, initiative, independence, and strong customer service orientation. 

 

Benefits Package
Free & reduced UIU tuition packages for employees, dependents, and spouses, paid vacation and sick leave, paid holidays, retirement, health, life, and other insurance are available.

 

Employment is contingent upon successful completion of a background check.

 

About us

Upper Iowa University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, and retaliation of any type without regard to race, color, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

Upper Iowa University’s policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, furloughs, use of facilities, participation in activities, compensation, and training.

 

Learn more at https://uiu.edu/employment/.