Production Coordinator

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

ABOUT US:

The Citizens Opera House (Website: https://citizensbankoperahouse.com/) hosts the region’s most active program of top touring Broadway shows, Boston Ballet performances and other high-quality cultural presentations and concerts in New England’s most magnificent theater. Originally built in 1928 under the supervision of Edward Albee in honor of his good friend and business partner B.F Keith, the theater opened as one of the finest and most luxurious venues in the world. Opening as a Vaudeville house mainly hosting small acts from around the country the theater then later presented first –run movie films, Opera, and most recently in 2004 after a $52 million restoration, became the premiere venue hosting touring theatrical productions and ballet in the New England area.

At the Citizens Opera House we strive to deliver an exceptional experience from the moment you purchase your ticket to your final applause as the curtain falls. Our team is passionate about the product we host and the patrons who attend. Whether you are a guest or an employee, we love being a part of your experience and memories of our live performances.
 

THE JOB

The Citizens Opera House seeks a Production Coordinator to support the technical, financial, and logistical operations of the Production Department. This role serves as a key liaison between venue management and visiting productions, ensuring seamless coordination across all backstage and front-of-house activities.

WHAT THIS ROLE WILL DO

• Act as production liaison for visiting Broadway productions and Boston Ballet, under the guidance of the Production Manager.
• Anticipate and address the needs of touring and house production teams prior to load-in and throughout engagements.
• Enter and review trades payroll as required.
• Manager the venue’s credentialing system for local and touring personnel, including FOH staff; troubleshoot and update system.
• Manage onboarding for Citizens Opera House trades.
• Process venue-related applications, including Occupancy Permits (BTD), Special Effects Permits, and Drapery Permits (BFD).
• Administer annual Boston Fire Department drapery permits.
• Coordinate Boston Police details as needed.
• Notify neighborhood stakeholders of alley activity and production-related impacts.
• Liaison with Broadway in Boston and trades on ADA performance requirements.
• Distribute, track, and reconcile petty cash for production-related expenses.
• Ensure backstage and BOH areas are properly set for productions, concerts, and private events.
• Conduct post-loadout inspections of dressing rooms and backstage spaces; recommend maintenance as needed.
• Maintain consistent communication with venue management.
• Provide administrative support to the Production Manager and venue leadership.
• Maintain and update operational documents, including job descriptions, training materials, and contact sheets.
• Assist with daily operational tasks and activities as assigned.
• Presence required during load-ins and load outs.
• Nights, weekends, and show coverage required.

WHAT THIS PERSON WILL BRING

• Exceptional time management and multitasking abilities.
• Collaborative mindset with resilience during long or high-pressure days.
• Familiarity with union labor practices and collective bargaining agreements (CBAs) preferred.
• Prior experience in theatrical production or venue operations strongly preferred.
• Decisive and clear communicator, even with limited information.
• Strong organizational skills and attention to detail.
• Proficient in Windows-based applications.
• Calm, professional demeanor under pressure.
• Discretion when handling sensitive or confidential information.
• Availability for nights and weekends is essential.

Physical Demands & Work Environment

• Must be able to lift up to 25 lbs.
• Work environment ranges from moderate to loud noise levels.

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

$20.8 USD - $26.00 USD Hourly

** Pay is based on a number of factors including market location, qualifications, skills, and experience.