Family Access Coordinator

Boys & Girls Clubs of Metro South is the preeminent youth development organization in Southeastern Massachusetts, serving more than 2,500 youth annually from infancy to adulthood from nearly 50 zip codes at our Clubhouses in Brockton and Taunton, 100-acre Camp Riverside property, and at several community extension sites across the region. BGCMS is fueled by a critical mission "to nurture strong minds, healthy bodies and community spirit through youth-driven, high-impact programming in safe and fun environments" to ensure that every child in need of support, opportunity, and belonging has a positive place to spend their out-of-school hours. We hold an intrinsic belief that every child deserves an equal chance to pursue the American Dream – to have a genuine opportunity to realize their full potential to achieve a great future.

Reporting to the Vice President of Childcare Impact, the Family Access Coordinator is responsible for assisting families as they navigate the subsidized childcare program for the Commonwealth of Massachusetts. The role involves supporting application processes, providing enrollment information, facilitating access to financial assistance, and managing voucher administration and billing. This position collaborates with the Licensed School Age Department and Summer Camps to track accounts receivable from contract agencies and state-subsidized parent fees. Communication with Childcare Directors is required to monitor member attendance and maintain subsidy compliance. The Family Access Coordinator also assists with reporting for contract grants.

ESSENTIAL FUNCTIONS:

• Provide families with information on the Department of Early Education and Care (EEC) Financial Assistance process and support with the waitlist and eligibility process.
• Conduct eligibility testing and facilitate intakes with families looking to apply for state subsidies or support families with vouchers on subsidy related enrollment questions.
• Oversee the enrollment process for families utilizing EEC Child Care Financial Assistance to ensure all necessary paperwork is submitted, reviewed, maintained, and reviewed as necessary in compliance with regulations and policy.
• Coordinate contract reimbursement activity to ensure the timely payment of contract revenue. This includes compiling attendance reports, submitting invoices, and initiating payment in accordance with contract guidelines and deadlines.
• Maintain complete, organized, and accurate contract files including all documentation necessary for audit and financial records.
• Enter, edit, and update records within the CRM database and other relevant tracking methods.
• Collaborate with Childcare Directors to ensure all member records, balances, enrollments, and other necessary compliance documentation is reflected in Daxko Operations or any other member management software.
• Generate reports from the CRM and other necessary databases and assist with the preparation of materials and information needed for grant and contract reporting.
• Maintain working knowledge of federal, state, and local regulatory requirements and policies regarding the Department of Early Education and Care Financial Assistance Department.
• Meet with families, in-person or virtually, at times that suit their needs and circumstances to best serve the family and provide high-quality customer service.
• Attend and contribute to departmental and organizational meetings and events.
• Other duties as assigned by the Vice President of Childcare Impact.

QUALIFICATIONS:

• An associate’s degree in business, communication, or a closely related field; a bachelor's degree preferred.
• Candidates who are bilingual, especially in Spanish, Portuguese, Haitian Creole, or Cape Verdean Creole, preferred.
• At least one year of relevant work or internship experience, preferably in a non-profit childcare setting.
• Technological proficiency, including a command of the Microsoft Office Suite, and familiarity with using a database to track and extract information.
• Exemplary communication skills (written and verbal) are needed, including the ability to present in front of large groups, interact with and motivate stakeholders, represent the organization at community events and meetings, and write professionally in emails, etc.
• Ability to relate effectively to diverse groups of people (staff, families, youth, etc.) and a track record of building and sustaining meaningful relationships with individuals and teams from all socioeconomic backgrounds.
• Commitment to professionalism including high expectations and standards of quality, a strong work ethic and personal code of ethics, accountability, and dependability.
• Self-motivated and goal-oriented with the ability to set effective objectives for teams and individuals and take ownership for results.
• Demonstrated commitment to the values of diversity, inclusiveness, and empowerment.
• Willing to provide leadership daily in a normal work day and routine night hours. This position does not provide for remote work options.
• Certifications: As outlined in BGCMS Training Academy upon hire or within allocated training timelines.
• This position requires a valid driver’s license and will require frequent local travel.

BOYS & GIRLS CLUB CORE COMPETENCIES:

· Engaging Community: Builds bridges beyond our walls to ensure our Clubs’ work is community-focused, welcoming of all, and providing wide-reaching community benefits.

· Inclusion:Values all people (members, families, staff, volunteers, donors, partners, etc.) for their unique talents, and takes an active role in promoting practices that support diversity, equity, inclusion, and cultural competence.

· Communication & Influence: Listens to understand and expresses self effectively (in written and verbal communications) in ways which engage, inspire, inform, and build commitment to our mission.

· Program/Project Management: Ensures program/project budgetary and impact goals are achieved with respect for deadlines and workflows.
Innovation: Creates and implements new and relevant approaches and activities that improve and expand the Clubs’ work and impact in the community and on members.

· Developing Self & Others: Develops self (skills and actions) and supports others (e.g., staff, volunteers, members), both formally and informally, to achieve their highest potential.

· Teamwork & Cooperation: Demonstrates ability to work productively and cooperatively with others at all levels to achieve individual and collective goals for impact. Understands and manages emotions effectively.

Please email your cover letter and resume to sfagundes@bgcmetrosouth.org or mail to:

Samantha Fagundes | Vice President of Childcare Impact

Boys & Girls Clubs of Metro South | Club Support Center

19 Court Street | Taunton, MA 02780

DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job. All offers are contingent upon passing a thorough background check including a CORI, SORI and National Criminal History Background check. Boys & Girls Clubs of Metro South is an Equal Opportunity Employer.